Inbound Customer Service

Posted 16 January by Cordant Contact Centre

We're on the look-out for Inbound Customer Service superstars to join our lively, fun-loving team here in Derry/Londonderry! Amazing incentives and discounts available!

Benefits:

  • Career Progression - We pride ourselves in the development and career progression of our staff.
  • Fortnightly pay.
  • Company sponsored healthcare
  • Discounted phone tariffs with our client
  • Free parking
  • There are also lots of fun, social activities and team events for you to get involved in!
  • Induction and development, and what it means to work on behalf of our client
  • A highly supportive team and manager

A few things you'll need….

  • Track record of delivering results
  • Extremely customer orientated
  • Have an aptitude for technology and technical problems
  • Computer literate
  • Commitment to resolving customer complaints
  • Good telephone manner
  • Good listening, numerical, interpersonal and communication skills

So, what's the role about?

As a Customer Service Advisor you will take calls and responding to all forms of contact from customers with a whole range of queries; establish the customer's needs by using their expertise to diagnose and resolving problems.

  • By using questioning and listening skills to make a judgement on the best solution or action to the customer's query/issue whilst operating within the company guidelines and legislative requirements you will serve the needs of the customers and provide an excellent customer experience.
  • Be accountable for the timely and accurate resolution of customer's problems at the first point of contact; within agreed service levels, targets and objective
  • Be proactive and proficient in promoting Everything Everywhere products, services and solutions at all times.
  • Have a good operational knowledge of appropriate systems, policies and processes
  • Raise incidents to third line support, where appropriate accurately providing all relevant and necessary information.

Essential Criteria

  • Proven customer service experience
  • 6 months experience in a Customer Service based role

Desirable Criteria

  • 1 years experience in a customer service role within a call centre environment

Salary: £7.50 / HOUR plus £300 bonus OTE

Hours of Work: Successful Candidates must be available to work between 8AM - 9.30PM Monday to Sunday. Candidates must be FULLY FLEXIBLE for changing shift patterns.

Job type: Full Time permanent

Cordant People are a Equal Opportunities Employer

CCPC

Cordant is acting as an Employment Agency in relation to this vacancy.

Reference: 34245094

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