Inbound Customer Service Advisors

Inbound Customer Service Advisor - Temporary ongoing contracts

£12.27 per hour

Full time (37 hours, Monday-Friday)

Hybrid working (3 days in office, 2 days WFH)

Full training provided (6-8 weeks office based)

Manchester City Centre

We are currently recruiting for several Inbound Customer Service Advisors to join a large, reputable and well-established public-sector organisation in the city centre of Manchester. These roles require a 3-year reference clearance and Standard DBS check. These positions are on a temporary ongoing basis with the opportunity to apply for permanent positions.

Please note you must have valid UK RTW to be shortlisted for this role.

Location: Very centrally located with access to all public transport links and local amenities.

Roles will be a mixture of office and home working and full IT equipment will be provided. Working days are Monday - Friday between the hours of 8:00AM-6:00PM, 37 hours per week.

The customer service and administration team deal with a high volume of telephone and email queries daily, so the main purpose of this role is to provide outstanding customer service both oral and written in line with company guidelines.

Key Responsibilities:

• Provide a high quality of service to internal and external stakeholders.
• Understand and complete processes in accordance with guidelines.
• Use several IT systems to record information and complete tasks accurately.
• Meet and exceed agreed KPIs.
• Handle a high volume or telephone and email enquiries adhering to company standards.
• Manage your own caseload.
• Process external applications.

Person Specification

• Candidates for this role will have strong customer service experience, ideally within a contact centre environment, however all areas of customer service will be considered.
• Experience of meeting/exceeding KPIs and targets is essential.
• You will be highly personable and will be able to engage with customers on the phone in a friendly, empathetic, and professional manner.
• You will be happy to take ownership of queries and problems and ensure that these are followed through to resolution.
• Strong IT skills are a must as is the ability to pick up new systems and procedures quickly.

Successful candidates are subject to a 3-year reference clearance and a Standard DBS check; thus, you must be able to provide a full reference history and up to date proofs of address/identification.

Job Benefits:

• 29 days holiday increasing to 40.5 days after 12 weeks temping (inclusive of bank holidays)
• Work/life balance
• Additional income - Optional overtime once training period has been passed
• Hybrid working with I.T equipment provided
• Great career prospects within a well-established organisation
• Full paid on the job training by dedicated trainers

Office Angels Temporary Benefits:

• Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after
• Access to discount vouchers with many high street brands
• Eye care vouchers
• Weekly pay
• Pension scheme option (with employer contributions)
• Free online training courses to help you upskill while you earn a weekly income

If you are interested and meet the above criteria, please apply, or send your CV ASAP to . Alternatively, call the branch on if you have any queries. Due to the high

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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