ID Verification Officer

VS475/03A

ID Verification Officer

Newcastle upon Tyne

Hours: 36 hour week, either 9am – 5pm, 9.30am – 5.30pm or 10am – 6pm, Monday - Friday

Salary: £23,919.00 - £26,577 per annum

30 days holiday plus bank holidays!

Excellent pension

Perk box employee discounts

My client is a Regulatory Body based in Newcastle upon Tyne.  Currently seeking an ID verification Office to join their team.  You should be self motivated to work in this exciting hands on role. You will be meeting with overseas applicants who are wishing to join the register. The successful candidate will be responsible for carrying out a number of compliance checks on documentation and using their case management system to update and maintain records.

This role would suit a candidate who has experience of checking and verifying documents, with excellent customer service and administrative skills.

Other duties include:

• To facilitate and process all ID verification checks for applicants to the Register, ensuring high standards of security and attention to detail is always carried out.
• Act as the first point of contact on queries relating to ID and credential checking and security.
• Effective use of IT systems including security systems for verifying and authenticating identification and other documents.
• Use appropriate questioning/investigation techniques to probe apparent anomalies/queries.
• Maintain and enhance knowledge of ID fraud and developments in this area.
• Act as the ‘super user’ of the ID verification system acting as main point of contact for all queries relating to system usage.
• Write standard and non-standard letters, emails, file and telephone notes to internal and external stakeholders.
• Record information on Registration systems, ensuring the system is used in accordance with the user manual, data is accurate, up to date and according to Registration departmental standards.
• Provide statistical information for analysis where necessary.
• Assist in the training of colleagues within the team as and when its required.
• To undertake other functions within the registration directorate as applicable. The post holder is expected to be flexible.

Communication is essential in this role.

• Communicating effectively and providing a professional and friendly service to applicants
• Manage difficult conversations in a professional manner

To be considered for a possible interview, you must possess:

• Experience of working in a similar compliance admin role
• A strong administrative background with experience of checking and verifying documents
• Experience of working with current IT systems and have good Microsoft Office skills.
• Experience of working in a customer focused environment
• Excellent communication skills both verbally and written.
• A calm and conscientious manner
• Highly developed ability to pay close attention to detail.
• Excellent Customer Service and Interpersonal skills

If this role sounds of interest and you would like to learn more……please apply now!

In the first instance please apply by forwarding your CV

Please contact Vicky at our Manchester office

Ritz recruitment – Employment Agency