ICT Technician Apprentice

Solihull Sixth Form College is a specialist provider of A level, BTEC and T level education to 16-19 year olds from Solihull and Birmingham. The College is part of the Summit Learning Trust  and is overseen by a Board of Governors.

Role Purpose:  

As part of the IT centralised services team, you will play a vital role in managing and maintaining ICT equipment and applications across all Academies in the Trust as well as resolving support requests logged via the Helpdesk system. This is to ensure that customer satisfaction and continuous service delivery demands are met.

Main Duties and Responsibilities:

• Ensure that the ICT Helpdesk function Is effectively maintained by responding to incoming calls/tickets and logging them on the helpdesk with accurate and appropriate details.
• Ensure the IT helpdesk is consistently manned, in conjunction with other members of the team.
• Assist in creating a structured approach to rolling out new hardware and software.
• Install new software and hardware and ensure latest software upgrades are implemented.
• Manage Apple, Android and Windows devices using either onsite or cloud based management systems.
• Maintain user identities in onsite or cloud based management systems.
• Provision devices with operating systems, software and configuration profiles.
• Setup equipment such as PC, laptops, Tablets, mobile devices, data projectors, interactive smartboards, sound systems and other specialist equipment, ensuring that systems are ready for use and operating safely and correctly.

Person Specification – IT Support Technician:

The successful candidate will be suitably qualified with a breadth of relevant experience and capable of inspiring trust and confidence across a diverse range of students, staff and parents.

Essential:

• Some demonstrable aptitude towards working in IT
• Recognised and relevant IT qualifications
• Knowledge of basic IT Concepts
• An understanding of the importance of Safeguarding within a school setting

Relevant Experience: 

• Experience of working with or using key software such as: Windows operating systems, Apple Mac OS, Microsoft Office and Anti-virus software
• Experience of maintaining, installing, implementing & troubleshooting a range of IT hardware and software systems.
• Familiarity with network servers and WiFi installations
• Basic understanding of the fundamentals of IT for IT infrastructure    
• Knowledge of Core IT technologies e.g. configuring and supporting the current Windows desktop, operating systems.

The college is committed to continuing to develop any successful candidate, and, upon completion of the apprenticeship, will be open to discussing a permanent role if the apprenticeship is successful.

Entry Requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Benefits:

• Healthcare cash plan
• Gym discounts
• Free Tea and Coffee
• Cycle to Work Scheme
• Free onsite parking
• Employee Assistance Programme (EAP): Our EAP is provided by an independent professional provider that you or your family (partner and children age 18-24) can contact as and when you need to access support on a wide range of personal or professional issues.

Future Prospects: 

• 90% of QA Apprentices secure permanent employment after finishing their apprenticeship.  Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Important Information: 

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Apply now!