ICT Support Technician Apprentice

Working with the IT team you will be involved in providing general IT support for users alongside, implementing changes to our existing bespoke software. 

As part of the development aspect of your role you will be involved in all stages of the cycle from assisting with identifying user requirements through, planning, development and testing allowing you to gain knowledge of all aspect of computer use within the company. 

For suitable candidates, the company would provide funding for a relevant course at a suitable college or university. This will allow a suitable candidate to get paid while gaining knowledge and obtain greater qualifications with no worry about future debt.

Key Responsibilities:

• Answer telephone calls to the IT department providing 1st line technical support to staff.
• Undertake routine maintenance to computer systems.
• Develop new features for our in-house software applications.
• Undertake software testing on internally developed applications.
• Any other duties required to assist the IT team.

Required Skills:

• Good computer skills preferably shown via a GCSE in computer science or an equivalent course.
• Good knowledge of Microsoft applications including Windows, Excel and Outlook.
• Knowledge of computer programming (in particular Visual Basic or C#) would be an advantage, but training will be provided.

Entry Requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Working Hours:

• 5 hours Monday to Friday, flexible working hours

Benefits:

• Great starting salary with yearly advancements.
• Profit related bonus scheme, tax free.
• Branded workwear allowance.
• Able to access a host of additional entitlements through a benefit portal.
• On site parking

Future Prospects:

90% of QA Apprentices secure permanent employment after finishing their apprenticeship.  Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Important Information: 

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Apply now!