IAM/LAM Helpdesk Support Agent - Banking Client
IAM/LAM Helpdesk Support Agent - Banking Client
IAM/LAM Helpdesk Support Agent - Banking Client - Brussels or Krakcow
Duration: 1 year
Rate: €300 - 500pd
Within our IDAM Operations stream, we are looking to hire a Helpdesk Support Agent to join our LAM Product Support team.?
In this role you will:
- Assist in answering end user questions through different communication channels (phone/email/…)
- Assist in performing actions on pre-determined 'quick wins' for highlighted issues
- Be the link between end users and our internal second or third line teams
- Ensure correct f/u and management of escalations or prioritization requests
- Help educate our end user communities on IDAM related topics
- Contribute to the creation of a security driven mindset across the end user estate
- Participate to a shift based schedule (3 shifts: 08:30-16:30, 09:00-17:00, 09:30-17:30)
You will bring:
- A university degree, preferably in Information Systems, Engineering, Computer Science, Economics or Finance
- A strong interest in identity and access related matters
- A client focused mindset
- Knowledge in ServiceNow as ticketing tool is a strong plus
- Knowledge in Access management tools (Sailpoint), processes and services is a strong plus
- Strong analytical and problem solving skills
- Team spirit mindset
- The ability to demonstrate empathy with end users while maintaining strong focus on security principles
- Strong communication skill s(excellent English, both speaking and writing, is a must. Knowledge of Dutch/French considered a plus)
- Eagerness and ability to learn quickly
Please do send across an up to date CV to
Required skills
- Helpdesk
- IAM
- Servicenow
- Sailpoint
Reference: 52333246
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