HRSS Customer Service Specialist Advisor (Grade F) Part-time

The Greater Manchester HR Shared Service (GMSS) is a partnership between Trafford Council and Greater Manchester Police. Our aim is to provide a first class transactional HR and payroll service for around 20,000 employees and customers across both organisations.

To apply for any of these roles, you will need to be a dynamic and enthusiastic individual with experience in either, HR, payroll or shared service centres who is able to work in a fast paced customer focused environment.

Main Purpose of the role

1.To assist in the delivery of a highly-regarded, expert HR, specialist advisory service to GMP staff and managers, ensuring adherence to legislation & regulations and reinforce a culture of manager-led HR activity.
2. Provision of initial HR advice and support on a variety of HR areas serving as a subject matter expert and providing guidance up to the point that it becomes an actual formal case.
3. Provision of high-quality, right-first-time excellence within the advisory team; actively monitoring and responding to intelligence to ensure accurate, compliant and timely delivery that exceeds expectations and inspires customer confidence.
4. To contribute to the development of a 'leading edge’ Shared Service Centre for Partnership members, ensuring a high performing and customer focused advisory service that is continuously improving and seen as best-in-class public sector model.

Your main duties and responsibilities will include:

- To be responsible for the delivery of a high-performing specialist HR advice handling service providing expert guidance and risk based options to customers and managers where appropriate.
- Support and champion the new service delivery model encouraging staff and managers to use the self service tools available to them, reinforcing the channels and sharing knowledge and skills to them in a coaching style.
- To assist in the development of relevant strategies and policies, including the production of procedures and documentation relating to specialist HR advice within the HR Shared Service operations.

Please note all applicants MUST have extensive experience in HR advisory/customer service or case work role within a large organisation, and Graduate CIPD