Housing Solutions Officers

We have a fantastic opportunity for Eight Housing Solutions Officers at Manchester City Council. This is a Full-time Temporary role for the next 3 months with the possibility of extension.

What is the role?

Manchester City Council are looking for eight Housing Solutions Officers to provide a responsive service that could range from the provision of advice, guidance, and support to the provision of emergency accommodation for people at immediate risk, such as those in danger of rough sleeping or at risk of domestic abuse. The work is challenging, and the role holder will take a strengths-based approach when assessing individual needs and working with applicants to support and advise them to assist in resolving their housing needs.

What are your responsibilities?

• To deliver high quality support for service users, managing existing and future risks through assessment, and creating plans which ensure the individual needs of service users are appropriately considered.
• You will assist service users to engage with support services provided by both statutory and voluntary agencies, ensuring that the client is appropriately supported and therefore able to contribute actively in the community.
• Provide advice and expertise to partner agencies and stakeholders to promote the service and represent the rights and needs of the vulnerable residents of Manchester.
• Establish and maintain relationships with service users to challenge their existing patterns of behaviour. Work proactively with appropriate stakeholders to assess the individual’s needs and ensure positive outcomes.
• Provide support and advice to service users which provide the opportunity to engage with appropriate local and national organised and community-based services.
• Monitor, evaluate and review assessments as required determining suitable adjustments to ensure that service users are able to achieve their agreed goals.
• Work with colleagues and stakeholders to produce plans that use service users individual needs to identify and reduce their vulnerability to risk situations.
• Promote the service strategies across the organisation and to other statutory and voluntary agencies.
• Closely work with partner agencies and stakeholders by contributing and participating in new initiatives to support independence and opportunities for vulnerable residents of Manchester.
• Ensure all records, processes and systems are up to date and maintained to assist with data collection and performance management.

What skills do you Need?

• Must have previous Housing Solutions Officer experience.
• Excellent people skills, as you will be speaking to the public, and other members of staff including managers.
• Strong IT skills, as you will be updating internal systems with important information using word and excel.
• Full Knowledge of all Housing legislations
• Valid Enhanced DBS on the update service
• Full UK Driving Licence is not essential but would be preferable.

Next Steps:

To receive a full job description please apply below or email your CV to