Housing Option Officer’s

RSR is a public safety, housing & enterprise security recruitment specialist. We assist public safety & housing employers find the right talent. We assist all employers when they want to source public safety, housing and enterprise security skills and experience.

RSR Housing are currently recruiting on behalf of our client based in Manchester for x2 Housing Option Officer’s.

The main purpose of this role is to contribute towards the efficient and effective management of the Housing Options Service through various channels including the promotion and maintenance of excellent standards of customer service based on service provision.

This is a full time, temporary ongoing role, offering a pay rate of £16.57 per hour.

Main Duties:

• Support and contribute to the provision of an efficient, effective and responsive housing advice by providing a service, both face to face and by telephone, on housing advice and homelessness issues with day to day queries.
• Manage a caseload between 30 - 80 cases active at any one time, facilitating customer meetings, face to face support and assistance, answering general queries or signposting to appropriate resources.
• Liaise with accommodation providers to arrange suitable offers of accommodation across a range of tenures, including temporary accommodation, and to complete all related paperwork for example, housing benefit forms.
• Review ongoing casework, providing assistance for interventions and preventions of homelessness through various support channels and relationships.
• Provide information on a comprehensive range of housing options
• To liaise with Housing Strategy to ensure that requests for reviews are dealt within a timely manner as required by section 202 of the Housing Act.

Essential Requirements:

• Excellent written and verbal communication skills. Experience in dealing with customers in a range of environments, dealing with conflict and difficult situations.
• Previous Experience in dealing with vulnerable customers and customers who may display challenging and disagreeable behaviour.
• Up to date knowledge of issues that affect vulnerable people and available solutions.
• Extensive knowledge and experience of the Housing Act 1996 part 6 and part 7 and of the Homelessness Act 2002.
• Knowledge of safeguarding procedures and responsibilities, understanding the need to safeguard and promote the welfare of children and vulnerable adults is priority.

Role is subject to DBS check at the relevant level.

Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful.

If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed!

Red Snapper Housing is a member of the Red Snapper Group.

The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.

The Red Snapper Recruitment Group is an equal opportunities employer.