Housing Operations Manager - Responsive Repairs

Job Title: Housing Operations Manager (Responsive Repairs)

Location: Ashford, Kent

Salary: £63,558 - £68,706 per annum depending on skills and experience + Essential Car User Allowance £3,050 per annum

Job Type: Full time, Permanent

Closing Date: 21st April 2024

This is an exciting opportunity to get involved with the delivery of a new service to our 5,000-plus social housing tenants. After years of outsourcing, our repairs service is back in-house delivering major improvements to the service our tenants receive and the quality of our homes.

We have invested in new technology and systems, and are building a team of skilled technical, professional and support staff to shape our vision for an excellent repairs and planned maintenance service.

Alongside the day job there will also be the chance to get involved with many ambitious projects - we have secured £5.1m in funding from the Social Housing Decarbonisation Fund Wave 2 to help retrofit more than 700 homes and are launching a comprehensive stock condition survey to help shape how our planned maintenance and repairs programmes.

This means that there are real opportunities to make improvements to what we do, how we do it and to improve the lives of our tenants.

About the Role:

The Housing Operations Manager (Responsive Repairs) will lead and be responsible for the delivery of the Council's responsive repairs service; including interface and engagement with tenants, ensuring systems for repair requests (from receipt to completion) are fit for purpose, managing the technical workforce who are delivering the repairs services (including subcontractors) and managing the budget and overall plan for service delivery.

Person Specification:

We are looking for an experienced professional who:

• Is educated to degree level or has equivalent senior management experience
• Has a relevant technical qualification in building management, surveying or similar, (minimum RICS HNC level or similar)
• Possesses detailed knowledge of health & safety legislation, particularly with regard to CDM Regulations

Ideal candidates will have significant experience in managing a planned maintenance service and a proven background in senior management within a housing setting.

Successful candidates will have strong technical and communication skills to deal with tenants, contractors and outside organisations, together with a sound understanding of the legal requirements for the Council as a landlord.

Benefits:

We offer a wide range of benefits including:

• Competitive salary
• Generous annual leave
• Hybrid working
• Free life insurance
• Excellent salary linked pension scheme
• Supportive relocation package
• Opportunities for training and development

Additional Information:

We welcome applications from the Armed Forces Community.

Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide.

To find out further information about the role and to view the full job description, please visit the council's website.

Please click the APPLY button and you will be redirected to the council's website to complete your application.

Candidates with the relevant experience or job titles of: Operations Supervisor, Programme Management, Project Operations Manager, Senior Project Manager, Membership Manager, Planned Maintenance Manager, Planned Maintenance Projects, Building Management, Building Management Operative, Housing Manager, Housing Coordinator, Building Surveyor, Property Surveyor, Property Manager, Social Housing Works, Social Housing Manager, Responsive Repairs Project Manager , Housing Repairs Manager may also be considered for this role.