Housing Assistant Officer

�? Join Our Team! Housing Assistant Opportunity in Slough �?

Are you a skilled administrator with a passion for making a positive impact in the community? We're seeking a dedicated Housing Assistant to join our team at a reputable Housing Association based in Slough.

Position Overview: As a Housing Assistant, you'll play a crucial role in supporting our Neighbourhood Housing Lead and Area Housing Manager to ensure the delivery of reliable, consistent, and top-notch services to our residents. This is a three-month assignment with the potential to transition into a permanent role.

Key Responsibilities:

• Provide extensive support to Neighbourhood Housing Leads, ensuring continuity of service for residents.
• Possess in-depth knowledge of local demographics and issues, ensuring seamless service delivery.
• Act as a flexible support and deputize for Neighbourhood Housing Leads during their absence.
• Resolve resident issues and requests promptly and efficiently.
• Liaise with residents to obtain feedback and provide creative solutions where necessary.
• Deliver exceptional customer service to residents and stakeholders.
• Meet and exceed all KPIs, SLAs, and targets.
• Respond to resident inquiries through various channels.
• Manage administrative tasks such as data input, minute-taking, and invoice management.

Requirements:

• Strong IT and administrative skills.
• Ability to attend the office up to three times per week.
• Excellent communication and interpersonal skills.
• Detail-oriented with a focus on accuracy.
• Knowledge of housing industry practices and regulations is desirable but not essential.

Benefits:

• Umbrella rate: £19.55 per hour.
• Potential for permanent employment (salary: £27,582) based on performance.

If you're ready to make a difference in the lives of residents and contribute to our vibrant community, apply now!