Helpdesk Support 1st Line

Posted 5 April by Parkside Office Professional Easy Apply

With a long heritage of providing transport services across road & rail, my client is a well-known transport operator that are experiencing a period of strong growth, which has led to the creation of new opportunities within their IT Shared Service team.

We are currently looking for a customer-focused Helpdesk Support team member that will be the primary point of contact for all users within the UK. This is a fantastic opportunity to join an industry leader in a strong period of growth, and for someone who wants to develop within the transport industry

Key responsibilities;

  • Primary point of contact for all users with IT support requirements across 6 sites in the UK
  • Timely and accurate logging/priorities of calls, and their assignment to the relevant members of staff
  • Routinely updating users of progress, updating call logs accurately
  • Producing various reports on a scheduled and ad hoc basis to aid in the smooth running and improved performance of the team
  • Maintain accurate and up to date records on the in-house system (training provided)

Key requirements;

  • Technical qualification in Computer Systems and/or recognized IT qualifications to diploma level
  • Customer Service background within an IT setting is preferred
  • Strong communication skills - verbal & written
  • Strong IT skills
  • Able to work to strict targets & deadlines

Key Benefits;

  • A generous salary
  • Fantastic working environment
  • Pro-active, people-centric employer
  • Excellent development/progression opportunities
Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.Parkside Recruitment is an Equal Opportunities Employer.

Required skills

  • Customer Service
  • Helpdesk
  • 1st Line

Reference: 34832817

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