Helpdesk Coordinator French Speaking

Posted 16 March by James Wilcockson Associates Ltd (JWA) Easy Apply

Helpdesk Coordinator (French Speaking)- Leeds - Competitive Salary, Full Time Position, Excellent Working Environment, 25 Days Holiday + Bank Holidays

We are currently recruiting for a French Speaking Helpdesk Coordinator to join our vibrant team based in the Leeds area. Our client is a very well established company going through a period of growth, offering an excellent opportunity to gain experience in a fast-paced, international, customer- driven organisation.

As the French Speaking Helpdesk Coordinator you will be:

* Dealing with incoming calls and emails from customers and other departments
* Take ownership for customer queries, dealing with them efficiently and professionally
* Meeting SLAs for all queries
* Document queries according to process, categorizing urgent queries when necessary
* Working effectively with internal departments to ensure customers receive an exceptional service
* Monitoring and dealing with your own workload independently
* Representing the company with a first-class standard service
* General administration duties

The successful French Speaking Helpdesk Coordinator will have:

* You must be fluent in French, both verbal and written communication
* You must also be fluent in English, both verbal and written communication
* Experience within a similar Customer Service role would be a distinct advantage
* Strong IT literacy and ability to learn technical products.
* Results orientated and focused.
* Logical thinker
* Ability to prioritise, particularly at busy periods
* A team player, with an efficient and proactive approach.
* Smart appearance and professional attitude.
* GCSE's Grade C or above in Maths & English

What are we offering?

Competitive Salary
25 Days Holidays + Bank Holiday
Hours between 8am & 6pm Monday to Friday
Excellent Working Environment

Application Process:

Once your application has been received, this will be reviewed within 5 working days. If you have been shortlisted for the job, you will receive a call from one of our Resourcing Consultants who will want to discuss your job application in more detail. We will then proceed with the interview process.

Helpdesk Coordinator (French Speaking)- Leeds - Competitive Salary, Full Time Position, Excellent Working Environment, 25 Days Holiday + Bank Holidays

In respect to the above role(s), James Wilcockson Associates Ltd (JWA) operates as an Employment Agency

Reference: 34708869

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