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Helpdesk Assistant

Helpdesk Assistant

Posted 3 April by Nisa
Easy Apply Ended

Helpdesk Assistant
Hours: Full-time / Permanent
Location: Scunthorpe based
Salary: £18,100
Reports To: PS TEAM MANAGER
Department: PSD

Nisa is an award-winning group which helps independent retailers flourish in the retail market by distributing quality and competitive food at scale. Our ethos is to support communities around the UK, by helping independent retailers make a true difference to their local area.

We are looking for a Helpdesk Assistant to effectively handle all partner calls and email enquiries with logical outcomes ensuring a satisfactory resolution.

Key Result Areas:
* Ensure all Helpdesk calls are handled within the service levels agreed by the company
* Communicate effectively to partners and colleagues from all areas of the business
* Resolve delivery/product issues and communicate to prevent reoccurrences

Main Accountabilities:
* Answer calls within the company SLA
* Log each call accordingly
* Investigate all queries to a high standard and until the issue is resolved
* Prioritise workload

Knowledge & Experience:
* Knowledge of IT solutions including Excel, Word, Email
* Experience of customer service
* General knowledge of admin and data input duties

Skills & Behaviours:
* Minimum 5 GCSE's grade A - C
* Ability to communicate clearly and effectively
* Professional and presentable
* Good attention to detail
* Flexible approach (eg. Working hours)
* Ability to work under pressure
* Effective team player with a high regard for team work

Values:
* Working Brilliantly Together - Supporting each other to be the best we can be.
* Focus on the Future - Learning from today to improve tomorrow.
* Value Each Other - Understand and respect individuals.
* Make it Simple - Challenge ourselves to simplify what we do.

This Job Description describes key areas of the post but is not exhaustive. The Job Description is subject to review and amendment in line with the needs of the business.

Due to the amount of applications we receive, if we have not contacted you regarding this vacancy within 4 weeks of applying please assume you have not been successful.

In order to apply for this role, please click 'Apply' to continue your application. Please ensure you include details of your current remuneration package.

Required skills

  • Helpdesk
  • 'Helpdesk Assistant'
  • 'IT Helpdesk Assistant'

Reference: 37672854

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