Helpdesk Assistant

Helpdesk Assistant

London, NW9

£18,000 + Pension

This is a fantastic opportunity for a friendly and enthusiastic Helpdesk Assistant to take the next step in their career and join a very successful local organisation, excellent prospects will be available.

Some of your duties will include:

- Assisting with the day to day running of the helpdesk function and managing a high volume of incoming calls

- Answering incoming telephone calls, establishing nature of caller requirements and providing support where possible

- Recording details of callers issue on computer system and allocating work to team of external engineers if needed

- Tracking jobs being completed on computer system from instigation stage through to successful completion

- Liaising with client after job has been completed to ensure they are satisfied with service provided

- Maintaining the computerised client database system and inputting details of client interaction on a daily basis

Burton, Bolton & Rose only have the resources to respond to candidates who are suitable for the role advertised. For new job alerts follow us on Twitter - @BBR_recruitment Instaram - BurtonBoltonRose Facebook - Burton Bolton & Rose

Reference: 34408667

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