Helpdesk Advisor
HELP DESK ADVISOR
- Delivering great customer service to all clients and contractors
- Building outstanding working relationships with clients, contractors and other functions within the business
- Managing emails and phone calls
- Dealing with enquiries from clients and contractors
- Supporting clients and contractors with any queries
- Assigning jobs to contractors within an agreed time frame
- Chasing up jobs that have not been accepted/attended to
- Managing and updating business-critical issues daily
- Updating systems to ensure complete transparency
- Ensuring that maintenance work is processed in a timely manner
- Communicating with contractors daily, to minimise overdue work
- Challenging unnecessary call-outs and response times
- Working closely with site managers and engineers to ensure a one-team approach to management of maintenance issues
- Operating and being measured against business KPIs
- Demonstrating professionalism at all times
Hours & Salary:
£24,000 - £25,000
Monday to Friday 8am-5pm
(Work from Home Fridays)!
Immediate Start - Interviews ASAP
SKILLS:
- Customer Service
- Help Desk Experience
- Communication Skills
- Customer focused - develop strong customer relationships by listening to and satisfying customer needs.
- RELIABLE
- Time Management
- Phone Manner
Next Steps:
If this seems like the role for you. Please get in touch and apply today at Fawkes & Reece London and speak to:
Victoria Mehmet
Fawkes & Reece is one of the UK's leading specialist construction recruitment consultancies. We provide staffing solutions within the construction industry on both a temporary and permanent basis, offering a consultative approach to our clients. By combining consistently high standards of delivery with strong enthusiasm and attention to detail, we have established a strong foothold in the construction industry as a leading consultancy.
Reference: 52376439
Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.
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