Helpdesk Advisor

HELP DESK ADVISOR

• Delivering great customer service to all clients and contractors
• Building outstanding working relationships with clients, contractors and other functions within the business
• Managing emails and phone calls
• Dealing with enquiries from clients and contractors
• Supporting clients and contractors with any queries
• Assigning jobs to contractors within an agreed time frame
• Chasing up jobs that have not been accepted/attended to
• Managing and updating business-critical issues daily
• Updating systems to ensure complete transparency
• Ensuring that maintenance work is processed in a timely manner
• Communicating with contractors daily, to minimise overdue work
• Challenging unnecessary call-outs and response times
• Working closely with site managers and engineers to ensure a one-team approach to management of maintenance issues
• Operating and being measured against business KPIs
• Demonstrating professionalism at all times

Hours & Salary:

£24,000 - £25,000

Monday to Friday 8am-5pm

(Work from Home Fridays)!

Immediate Start - Interviews ASAP

SKILLS:

• Customer Service
• Help Desk Experience
• Communication Skills
• Customer focused - develop strong customer relationships by listening to and satisfying customer needs.
• RELIABLE
• Time Management
• Phone Manner

Next Steps:

If this seems like the role for you. Please get in touch and apply today at Fawkes & Reece London and speak to:

Victoria Mehmet

Fawkes & Reece is one of the UK's leading specialist construction recruitment consultancies. We provide staffing solutions within the construction industry on both a temporary and permanent basis, offering a consultative approach to our clients. By combining consistently high standards of delivery with strong enthusiasm and attention to detail, we have established a strong foothold in the construction industry as a leading consultancy.