Help Desk Analyst 2nd line Windows O365

Help Desk Analyst / Engineer (2nd line Windows O365) Epsom to £40k

Do you have a good knowledge of Windows and Office 365 combined with customer support skills?

You could be joining an independent Building Society that specialise in savings and mortgages, in a friendly and supportive environment.

As a Help Desk Analyst you will provide 2nd line support to internal users via telephone, email and ticketing system, providing timely and effective resolution to user issues within the agreed SLA. You'll prioritise effectively and escalate problems where necessary to the 3rd line team. Some of your other key tasks will involve administering and maintaining the corporate estate including workstations and O365.

Location:

You'll be based full time in the Epsom office fulltime, Monday to Friday (with flexibility around start and finish times).

Requirements:

• You have experience working in a help desk / service desk environment in a 2nd line support function
• You have a strong knowledge of Windows, O365, Active Directory and Microsoft Exchange
• You have an understanding of basic networking
• You have excellent communication and collaboration skills
• You have strong analysis, troubleshooting and problem solving skills

Salary & benefits:

As a Help Desk Analyst (2nd line Windows O365) you will earn a competitive salary (to £40k) plus benefits:

• Generous Pension contribution
• Private Healthcare
• Life Assurance
• Company bonus
• Professional study support

Apply now to find out more about this Help Desk Analyst (2nd line Windows O365) opportunity.

At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.