Head of Sales Performance & Delivery - Hybrid Role

Salary: £63K 12.5% AIP + Private medical insurance

Location: Hybrid but you should be able to visit Leicester Head Office at least once a week

Our car rental client is delighted to be recruiting for a Head of Sales Performance & Delivery to be part of the UK Corporate Sales Team.

Working within a professional and fast-paced sales environment, you need to have a proactive mindset to help drive commercial excellence across the whole team.

The provision of data led trends, the management of regular/ad-hoc reporting, the implementation of new/enhanced sales processes and overseeing tender submissions are key activities.

All underpinned by insight drawn from analysis of current and future business risks and market trends.

The role also acts as the central point of contact for both internal UK departments and our group colleagues.

The successful candidate will have excellent commercial awareness and will be required to attend key industry events and support client meetings.

Main duties of the role:

Sales Support:

• Responsible for identifying and developing specific initiatives / projects to support incremental revenue growth through initiatives, including sales referral programme, lead generation, cross selling opportunities across the customer base
• Overseeing the management of tender submissions to ensure quality and compliance within stated requirements
• Support key stakeholders within the team in developing (and maintaining) sales collateral. Responsible for liaising with marketing department to refresh content
• Collaborate with senior management to report on sales performance metrics and drive sales performance
• The 'voice’ of sales on Group CSR/Sustainability panel
• Support Group Cross border sales product

Performance Analysis and Reporting:

• Responsible for the ongoing measurement of the Account Management team’s performance to agreed budgets
• Support the ongoing forecasting process to increase accuracy in both input and output utilising both customer insight and internal reporting
• Prepare regular performance reports for senior leadership, highlighting key insights and recommended actions.
• Management of customer reporting

Leadership:

• Management of 3 key team members.
• Lead, coach, and mentor to achieve and exceed targets.
• Implement training programs to enhance the skills and knowledge
• Regular 121’s and management of PDR programme

Customer Relationship Management:

• To monitor adoption of the CRM solution (Salesforce) and report on this continually, recommending actions to support usage and providing guidance and supporting material
• Develop strategies to build and maintain long-term customer relationships.

Process Optimisation:

• Identify and implement innovative technologies and tools to support the sales team.

Cross-Functional Collaboration:

• Collaborate with marketing, operations, and other departments to ensure alignment and synergy in achieving overall business objectives.
• Foster a culture of collaboration and communication within the sales team and across departments.

Market Research:

• Stay informed about industry trends, competitor activities, and market dynamics.
• Use market insights to make informed decisions and adjust the sales strategy as needed.
• Researching new initiatives (product, price or process based) that offer incremental revenue or margin

Key skills and attributes required:

• High level of analytical and data interpretation skills
• Good level of commercial understanding
• Ability to think laterally and creatively
• Multi-tasker
• Disciplined and structured approach
• Excellent literacy skills
• Highly numerate
• Skilled in all MS skills (Excel and PowerPoint in particular). Google Suite experience desirable
• Excellent people motivator