Head of Operations

About this role:

Liverpool’s Royal Court Ltd generates 95% of its income from tickets, food and beverage sales meaning this new role is vital to the organisation, calling for a leader who is able to manage and motivate a diverse workforce on a daily basis. Duties are wide and varied and require a person with excellent organisational and communication skills. It requires a resilient individual who can both serve others and act on her/his own initiative, using common sense and discretion, while working to deadlines and the highest standards. The role will require working closely with the Senior management Team to ensure that the theatre and Courtyard Bar & Restaurant are well managed at all times.

Job title: Head of Operations

Responsible to: Chief Executive

Location: Liverpool’s Royal Court, 1 Roe St, Liverpool, L1 1HL

Contract: Permanent, full-time

Salary: £40,000 - £45,000 depending on experience

Hours: 40-48 hours per week flexible hours in line with the needs of the role and organisation

Main Duties:

• Develop and supervise comprehensive operational strategies, aligning them with organizational goals and objectives.

• Supervise and lead the senior team of FOH & CY Staff while making sure that the processes underlying the auditorium, studio, bars, coffee shop and courtyard operate smoothly.

• Institute streamlined and efficient processes to optimize productivity and improve overall operational effectiveness.

• Ensure strict adherence to all applicable regulations, industry standards, and compliance requirements, fostering a culture of adherence and continuous improvement.

• Foster collaboration and coordination with other departments, establishing seamless communication channels to ensure integrated and smooth overall operations.

• Demonstrate innovation in revenue generation strategies, exploring and implementing novel approaches to enhance financial outcomes for the department and the organization, aligning with the organisation’s budget.

• Exercise effective financial management and report regularly by overseeing the budget, allocating resources, and identifying opportunities for cost savings without compromising operational efficiency.

• Actively participate in strategic decision-making processes while being innovative, providing valuable insights and recommendations based on an understanding of operations, market trends, and industry dynamics. Contribute to the development of the organization’s overarching strategic vision.

Reporting

• Oversee and report daily show reports and sales figures. Report and document any issues or complaints from the general public.

• Understand all stock control processes and reporting, including organising, counting, and ordering stock

• Oversee and report on income/ expenditure budgets, GP, etc.

Other

• Manage the process of setting up the theatre and Courtyard for any external hires and/or internal meetings booked in any of the theatre’s public spaces.

• Manage and lead the daily jobs list across the theatre and Courtyard while liaising with the Facilities Manager to ensure that jobs are carried out to an agreed timetable.

The successful candidate will have:

Essential Requirements

• Personal licence to enable you to be the Designated Premises Supervisor
• Excellent organisational skills
• Excellent management skills
• Excellent interpersonal skills and ability to deal with the general public on a daily basis
• Good knowledge of health and safety requirements and fire procedures
• Good understanding of reporting and meeting targets
• Good sense of humour

Desired Requirements:

• Qualifications in or good knowledge of Health and Safety legislation and requirements
• Smart appearance
  
  

  How To Apply

  If you think that you meet all the requirements to be a successful candidate, please send us the following:

  • An up-to-date CV
  • A supporting statement which details why you want the role, how it fits in to your longer-term career plans and how you feel you meet the expectations of the JD, ensuring that you address each point under the 'successful candidates will have’ section above
  • The names and contact details for two referees, one of whom should be your current or most recent employer, if possible. We will not contact any referees without your prior permission

  We would appreciate it if all candidates could complete the EDI form to help the organisation to monitor diversity across the organisation. We particularly welcome applications from people from the Global Majority for this post.

  We’re committed to creating a comfortable and inclusive environment for all candidates, so please let us know if you need any accommodations or special arrangements for the interview.

  We strongly encourage all applicants with disabilities and people who are from ethnically and culturally diverse backgrounds to apply as we strive for our team and our work to be informed by and representative of the diverse communities we serve.