Head of Growth & Retention

HEAD OF GROWTH AND RETENTION

Salary: Up to £50k DOE

Location: Manchester City Centre

Keywords: Growth, Retention, Leadership, Client Experience, Sales Targets

Our client is seeking a dynamic and committed Head of Growth and Retention to join their team. This role offers an exciting opportunity to develop, implement, and improve both growth and retention strategies for the company. The successful candidate will have significant experience in operational roles with a focus on retention, working closely with senior leadership and cross-functional teams. This role requires a confident individual who can manage large volumes of retention successes and identify insights for future client growth. Based in Manchester City Centre, this position offers a competitive salary of up to £50k depending on experience.

* Develop, implement, and improve growth and retention strategies
* Work closely with senior leadership and cross-functional teams
* Manage large volumes of retention successes

What you'll do:
As the Head of Growth and Retention, you will be responsible for developing, implementing, and improving both growth and retention strategies. You will work closely with senior leadership and cross-functional teams to enhance operational growth. Your role will involve managing large volumes of retention successes, identifying insights that can help develop future client growth. You will also lead a team of Client Experience Account Managers and Retention Specialists with a focus on retaining more of our existing client base.

* Manage the core metrics linked to client retention and cancellation requests
* Identify recurring trends such as non-usage cancellation requests
* Conduct regular individual and team reviews, identifying training needs and ensuring subsequent training is undertaken
* Monitor and review client retention reasons to escalate areas for improvement
* Produce regular reports and dashboards for the Operations Director and Senior Leadership teams on overall retention performance

What you bring:
The ideal candidate for the Head of Growth and Retention role brings significant experience in operational roles with a focus on retention. You have worked closely with senior leadership and cross-functional teams to enhance operational growth. You are confident in managing large volumes of retention successes, identifying insights that can help develop future client growth. As a strong leader, you communicate clearly at all levels within the company. Your 'can-do' attitude enables you to thrive in a fast-paced environment.

* Significant experience in operational roles with a focus on retention
* Experience working with senior leadership and cross-functional teams
* Confidence in managing large volumes of retention successes
* Ability to identify insights for future client growth
* Strong leadership skills with clear communication at all levels of the company
* 'Can-do' attitude with ability to work in a fast-paced environment

What sets this company apart:
This is an exceptional opportunity to join a multi award-winning organisation that values its employees. The company provides exposure to a wide variety of customer service issues across different sectors, ensuring a dynamic and challenging work environment. The company is committed to the training and development of its employees, providing the resources needed for career growth. The fast-paced and busy office environment is perfect for individuals with a positive and results-focused attitude.

What's next:
Ready to take the next step in your career? Apply now!
Apply today by clicking on the link!

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates