Head of Commercial Operations

JC108 – Head of Commercial Operations
Location – Ripon
Salary – £Competitive

Overview:

First Military Recruitment is working in partnership with our client to recruit a Head of Commercial Operations to join their team in Ripon.

The Head of Retail & Commercial Operations is a Key Senior Role at in Ripon, and you will be a senior presence onsite. The park has a variety of catering and retail units including fast food outlets, pizza restaurant, coffee shops and retail outlets. The ability to keep abreast of food and retail trends and refresh the offering is essential.

You will have responsibility for making, supporting, and implementing a wide range of decisions impacting the customer experience, driving high standard, commercially successful retail and F&B operations and excellent services for our visitors.

Skills and Experience:

• Food Hygiene Qualified.
• Experienced and conversant with the Legal compliance and Daily Operation of Retail and F&B operations in an Attraction or Leisure-based environment.
• The skills or experience necessary to work in a large and complex organisation with a range of stakeholders.
• Proven success at both strategic and personal levels to drive commercial results in fast paced, high energy, high turnover customer facing Retail and F&B businesses.
• Specific commercial achievements in transforming retail and F&B businesses – driving sales, revenues, and profitability.
• Experience of recruitment, training, leading, managing and developing large, complex customer facing retail teams.
• Building and maintaining strong relationships with customers and stakeholders, including at a senior level.
• Analysing and resolving problems, developing opportunities, and implementing innovative solutions.
• Personal Licence Holder. (Desirable)
• IOSH/NEBOSH. (Desirable)
• First Aid At Work. (Desirable)
• Level 3 Food Safety. (Desirable)

In return our client offers:

• Competitive salary.
• Holiday Allowance.
• Pension.
• Discretionary Company-wide bonus.