Group Reservations Supervisor

The Opportunity

We are seeking a dedicated and experienced Reservation Supervisor to oversee our reservations department and ensure the smooth and efficient management of all reservations. The Group Reservations Supervisor will be responsible for developing and implementing strategies to maximize occupancy and revenue, and ensuring excellent customer service.

Responsibilities:

• Managing and overseeing the reservations department, ensuring the smooth and efficient management of all reservations.
• Developing and implementing strategies to maximize occupancy and revenue.
• Managing a team of reservation agents, providing training and guidance as required.
• Ensuring excellent customer service is provided at all times.
• Maintaining accurate and up-to-date records of all reservations and cancellations.
• Liaising with other departments, such as sales and marketing, to ensure a coordinated approach to reservations.
• Preparing regular reports on reservations and revenue for senior management.
• Identifying trends and patterns in reservation data and implementing strategies to address any issues.
• Ensuring compliance with all legal and regulatory requirements.

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Previous experience working in a reservations supervisory role, preferably within the hospitality industry.
• Excellent leadership and management skills.
• Strong communication and interpersonal skills.
• The ability to work effectively under pressure.
• A good understanding of revenue management principles.
• Excellent organizational and analytical skills.
• A flexible and adaptable approach to work.
• Proficiency in reservation management systems and Microsoft Office.
• A passion for delivering exceptional customer service.
• Experinece with Opera PMS and Opera Sales and Catering.

Hotel

Discover the vibrant heart of London at the Holiday Inn London - Regent’s Park Hotel! Perfectly positioned just minutes from Great Portland Street and Regent’s Park Tube stations, our hotel offers seamless access to the city’s top attractions. Located near the A501 and only a 45-minute drive from Heathrow Airport, getting here is a breeze.

Step outside and find yourself immersed in the lush greenery of Regent’s Park or the bustling energy of Oxford Street’s shopping paradise, both within walking distance. Family fun awaits at nearby hotspots like Madame Tussauds, the Sherlock Holmes Museum, and London Zoo.

For culture enthusiasts, the British Museum, less than a mile away, invites you to uncover ancient treasures and explore global cultures. The British Library, with its diverse exhibitions, is also just a short stroll away.

The excitement doesn’t end there! Theater lovers can reach the dazzling West End in just a 15-minute walk, where world-class shows await. And don’t miss the vibrant bars and restaurants of Soho, perfect for a night out on the town.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.