General Manager

General Manager

Salary: £45,000 basic + 15% bonus + plus outperformance bonus

Location: Carlisle

My client is a growing and financially strong leisure business, with a passion for bringing families and friends together for affordable fun and healthy competition.

With state-of-the-art bowling alleys, delicious food and drink and awesome arcades, they promise to keep everyone entertained. With over 70 centres across the UK, fantastic fun is never too far away. All their bowling centres are equipped with at least 14 lanes, a licensed bar, Hollywood Diner and an amusements zone cram-jammed with the latest games.

They continue to expand their estate and look for profitable opportunities to grow, with an average of three new sites opening each year and are an employer who will invest in you and develop your career further.

Role Overview

As a General Manager , you will be responsible for running one of their busy centres. You will create a safe, fun, and vibrant environment for your team and customers.

You will enjoy the freedom to make a real impact driving the financial and commercial performance of your business, across all four revenue streams: the bar, diner, amusements and bowling. You will be fully accountable for delivering all areas of your budget and KPIs, driving the profit performance of your centre and can share in the success.

Within their fast-paced, dynamic world, General Managers coach, lead, motivate and inspire teams to deliver outstanding service that delights their customers and keeps them coming back for more.

Candidate requirements

• Experience as a hands-on General Manager or Senior Manager ideally within the leisure, hospitality, or retail industry
• Experience managing a budget size of at least £1m
• A relentless approach to delivering the best operational standards in the industry
• Evidence of optimising sales and performance of a business unit
• A passion for people, with evidence of coaching, developing, and progressing your team
• An empathetic and compassionate approach
• Resilience, flexibility, and adaptability, to fit in with our fast-paced environment
• Willingness to work nights and weekends

What’s in it for you?

• Performance bonus: 15% of annual base pay, paid quarterly
• Outperformance bonus: Up to 15% of your centre’s outperformance, paid annually (Average bonus FY22 was £40,000!)
• Access to their Electric Vehicle scheme
• 50% off food when you are working
• Optional pension plan
• Earn additional days holiday with length of service up to five days
• Ongoing training and development
• Free games vouchers every month
• 30% discount off food and drink for you and up to five friends
• Access to their Employee Assistance Programme (EAP) for you and your family, plus access to dedicated Mental Health First Aiders
• Opportunity to join their healthcare cash plan
• Financial long service awards
• Enhanced maternity, paternity, adoption, and shared parental leave benefits