Front Of House Team Member

Posted 14 August by Whitbread

Ground Floor Team Member - Premier Inn

Our ground floor team members are really what sets us apart from our competitors. Their welcoming smile, hands on approach and cross training helps us lead the way for guest service.

As a ground floor team member with us you will need to understand that every guest is special to us, and you’ll make sure they know it. It begins when you check them in with warm words and a friendly smile. And in between that moment and check out, there’s plenty more to do to. If a customer has a question about one of our products or services, you’ll have the answer. If they have a problem or concern, you’ll have the solution. They’ll see you in reception, and they’ll see you helping out in the restaurant and bar. Quite simply, you’ll help to make sure every service a guest makes use of outside their bedroom gives a great experience, all-round.

You don’t need previous experience to join us in this role. It’s all about what you can bring as a person. In a varied role like this, it’s vital that you are highly organised, with the ability to manage your own time. You’re calm under pressure and good at solving problems. Basic IT skills matter too. Naturally, we’ll expect you to be a brilliant communicator, with real passion and enthusiasm for your role. Like all of us, you really care about our customers. You’re committed to your colleagues too, and you’ll work hard for them. Crucially, you always strive to be the best in everything you do. Working along side the duty manager, you will ensure every shift is as smooth as it can be and filled with delighted guests with great feedback.

At every venue in the Whitbread family, everyone is welcome. That goes for our customers, and it goes for our people too. Whatever level you start at, we’ll help you reach your full potential. You’ll enjoy the chance to shine every day, benefiting from the best training and development programmes in the industry. And, if you work more than 16 hours a week with us, you could also choose to study for an apprenticeship, giving you nationally recognised qualifications that are yours to keep!

So wherever you’re coming from, we will help you get to anywhere you want to go. Ready to make a difference for customers, colleagues and your career?

Reference: 38681340

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