French Speaking Helpdesk Engineers

Posted 9 March by Recruitment Direct

French Speaking Helpdesk Engineers

Newcastle upon Tyne, England

£23,400 per year + relocation assistance

Due to expansion our client is looking for French speaking help desk agents to join their

team, working on behalf of a leading company in the data storage industry.

Job Description

This position provides multi-level technical support for diagnosing and fixing software and

hardware issues, case management activity for service requests and equipment as well as

resolving customer problems via the telephone, WEB, E-mail, Chat or Auto-support. We

require experience in UNIX, Networking or Technical Support.

· Answers customer enquiries via various communication channels

· Provide functional troubleshooting.

· Clear and concise case documentation in knowledge share database.

· Handles multiple tasks, switches priorities and focuses as needed.

· Bachelor’s degree in Computer Science or engineering, or equivalent level of education or relevant work experience

· Experience/knowledge/interest with Storage Systems (SAN/NAS)

· Experience with any of the following would be an advantage, but not essential;

o Windows Server 2003/2008 R2

o VMware ESX/ Hyper-V


o MS Exchange 2003/2007/2010

o Enterprise Backup Software

· Excellent organisational and technical support skills

· Excellent communication skills in French and English

· Knowledge with UNIX/Linux Operating Systems

· Knowledge with file sharing protocols is preferred NFS/CIFS etc.

· TCP/IP or basic networking knowledge

· DNS/DHCP/AD knowledge

· Microsoft/Cisco/ NetApp certifications are a plus

Candidates must be willing to work shifts, this is a 37.5 hours a week role.

Relocation assistance can be provided ie 4 weeks accommodation and flights reimbursed.

Recruitment Direct is acting as a recruitment agency.

Reference: 34643246

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