We are currently seeking a French speaking Customer Service Advisor to join our clients expanding team, in their modern office located in Hamilton.
This is an excellent opportunity to join a growing company if you have a passion for delivering an exceptional customer experience.
In this role you will be the first point of contact for French speaking customers where you will be expected to deliver a first class customer experience.
In return, you can expect a detailed training programme paired with a competitive salary package
Working hours are:
Monday - Friday 8am - 4.15pm or 7:30am-3:45pm depending on requirements
Key Duties & Responsibilities:
* To professionally handle queries via a range of channels including: inbound calls and emails
* Process orders/quotes and handle any product inquiries from French and English speaking customers
* Resolve and take case ownership of complaints where possible
* Liaise with and provide internal support to external sales team
* Complete daily administration
* Excellent written and spoken French & English to business level
* Experience of providing an exceptionally high level of customer service is preferable
* Excellent communication, organisational and teamworking skills
* Positive attitude
* Can demonstrate the ability to prioritise, multitask whilst retaining attention to detail and accuracy
* Competitive basic salary of up £21,000 plus discretionary annual company bonus - eligible to join after 12 months with the company.
* Healthcare Plan - eligible to join after end of probation period
* 23 days holiday plus statutory holidays
* Pension: Eligible to join the Group pension's scheme immediately.
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