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French Spaeking Customer Service Coordinator

French Spaeking Customer Service Coordinator

Posted 14 November 2019 by KHM Recruitment Limited
Easy Apply Ended

My client in Royston are looking for a French speaking Customer Service Coordinator to join their successful team.

One client communicates in French hence the language will be required written and verbally.

General Customer Service Duties:

  • Working within the Customer Service department
  • Answer phones, reception door filing, ordering buffets.
  • Reception of visitors and advising relevant staff member that their visitor has arrived.
  • Managing outgoing post using a franking machine and courier services
  • Sending samples when required
  • Raising orders, purchase orders on Syteline
  • Raising Pro forma invoices for non account customers
  • Setting up new customer accounts, artwork forms and Raising job packets
  • Managing customer accounts and liaising with customers by phone and email on a daily basis
  • Credits, returns and chasing overdue debt with customers
    Monitor stock levels on stock and bespoke items
  • New Enquiries from customers - including sending sample packs/general information required
  • Complete quotes for new and existing products using Costing Calculator
  • Requesting POD’S for customer enquiries on deliveries
  • Liaise with manufacturing with regards bespoke products or additional requirements for the customer
  • Register, deal and respond to all customer complaints - update complaint log and complete complaint form which is sent to Manufacturing
  • Obtain freight quotes for both customer quotes and orders.
  • Liaising with our hauliers on order collection for certain customers
  • Collection of products from warehouse

    General Office Duties:
  • Data entry to company system - Syteline
  • Updating various spread sheets - including Daily task sheets, CSD Order book, DMC/Tender log and New Business report
  • Scanning and sending documents
  • Arranging orders and parcels to be sent by courier
  • Sample packs
  • File set up for new customer /archiving
  • Involvement at the stock take - including administration and data entry
  • Provision of address labels
  • Liaise with Customer Service Manager and Customer Service Supervisor to provide assistance when required Good level of the Microsoft office application, particularly Excel and Word
  • Professional telephone manner
  • Proactive with ability to work under a minimum supervision, multi task and work within a busy environment.

Skills required

  • Excellent Communication skills
  • Good level of the Microsoft office application, particularly Excel and Word
  • Professional telephone manner
  • Proactive with ability to work under a minimum supervision, multi task and work within a busy environment.
  • Excellent customer service skills
  • Ability to offer help and support to team colleagues
  • Team player
  • Self-motivated and committed
  • Well organised and flexible
  • Ability to work under pressure
  • Any other duties required by either CSD Manager or CSD Supervisor as and when required

In return:

  • 25Kpa
  • Free parking
  • 25 days holiday
  • Health care plan
  • Pension

If you have not received a response within 5 working days, please assume your application has been unsuccessful on this occasion. We will confidentially retain your details and inform you of any other suitable opportunities that arise should you not be successful in this particular role

Required skills

  • French

Reference: 39367633

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