French & Italian speaking Customer Service Executive

We are hiring for a French & Italian speaking Customer Service Executive to join a leading and well established global technology brand to support business customers with calls, emails and live chat for the EMEA territory.

LOCATION
REMOTE AND OFFICE BASED WORK. Working in the office Tuesdays, Wednesdays and Thursdays in the week, 2 days remote. It will be 4 days a week in the office for training (1st 2 weeks of the job). The office is based in the South West London area (45 minutes direct from Waterloo)

LANGUAGES
Fluency in English, French AND Italian

COMPANY
Our global client is a world leading brand in the technology industry.

THE JOB
Your main responsibility will be to support all French and Italian speaking customers with calls, emails, social media and live chat queries and also coordinate product returns from the EMEA territory and will include the following responsibilities:

• Provide first level customer support in French and Italian
• Manage the Customer Service and Email databases ensuring that a 24-hour response is achieved
• Monitor service levels and customer satisfaction and contribute actively towards a smooth customer experience
• Communicate with customers via e-mail and phone. Where applicable, deal with complaints from customers and make good business decisions to resolve them
• Provide support to customers contacting us via Social Media platforms in a timely and efficient manner
• Manage requests from distributors, resellers and endusers from the EMEA region
• Deal with special product requests from Technical Support and cooperate with Warehouse, UK and Worldwide Planning to arrange the correct product specifications
• Provide regular and timely updates to customers about their pending RMA cases while checking the status of the delivery, with particular attention to Service Centre resource
• Attend product training

CANDIDATE EXPERIENCE / SKILLS

• Fluency in English, French AND Italian is essential
• Previous experience in customer service or customer support or administration is a preference
• Experience of working in technology industry would be an advantage
• Good skills and understanding of social media platforms is preferred
• Excellent communication skills
• Ability to co-ordinate and resolve a variety of customer queries

SALARY
£26,500 + bonus (15-20%, up to £4,600 pa) + excellent benefits including:

• 24 days holiday increasing after service PLUS up to 8 Bank Holidays a year
• Pension after two months - 6% contribution from the company
• 75% REIMBURSEMENT OF TRAVEL (up to £120 per month)
• Private medical insurance - FULLY EXPENSED BY THE COMPANY plus 50% SUBSIDY FOR PARTNER
• Permanent health insurance
• Gym membership (up to 50% paid for by the company)
• Life Assurance
• Free tea/coffee and subsidised vending
• Cultural and subsidised lunch AND MORE!!!

WORKING HOURS
38.5 hours per week (8am - 5pm, Monday - Thursday with 1 hour lunch and 8am - 3pm on a Friday with 30 minutes lunch. For the 1st month of the job, in training, you will be required to work in the office 3 days a week

To be considered for this excellent opportunity please send your CV to us