Freight Forwarding Pricing Specialist

Role Profile

Develop, implement and maintain the process and technology solutions required to efficiently respond to complex, multi-regional, multi-modal customer Requests for Quote (RFQ). Liaise with IP&ES team members worldwide and provide an efficient conduit that will facilitate product strategy to affect our price offers to clients through the development of logical pricing processes and technology. Strong focus on bid opportunities.

To support the sales development process by delivering back up support through identifying and preparing sales quotations that are developed at winning and keeping profitable business. To be an industry leader in professionally managing and delivering optimal pricing results through maintaining supplier relationships, origin relationships and developing and maintaining Bi Lateral Agreements globally.

Close cooperation with IP&ES stakeholders, products and country management with success rates performances as well as volumes performances. Improvement of success rates, internal sales success and KPI's metrics. Improvement of the current and future structure through constant analysis of reason for losses of opportunities.

Key Accountability Areas

• Manages the local pricing day to day workload to ensure proper resource allocation to meet customer deadlines and increase win rate.
• Coordinates complex, regional and local pricing teams required to respond timely and effectively to complex, high revenue potential bids.
• Develops new sophisticated pricing tools, processes and systems to enhance the bidding process and increase our hit rate based on pricing logic
• Liaise with product experts to ensure the logic used in pricing processes and applications is resulting in appropriately calculated cost and profit
• Undertake negotiations with the Global network to design, develop and implement Bi Lateral agreements that effectively locks a country into delivering set price structures, performance results and service standards.
• Monitor Bi Lateral Agreement validities against all services offered such as air, sea and value added solutions.
• Effectively negotiate and drive rate reductions with origins to ensure that the local sales team is armed with effective selling rates to win and keep profitable business.
• Undertake regular meetings with our suppliers to ensure that local relationships are maintained and developed to drive stronger price returns.
• Must be able to undertake staff training indicatives through identifying staff weaknesses and services weaknesses to improve personal attributes, whilst increasing the company’s performance levels.
• To manage the Master Quote File and review the performance of each staff member on a monthly basis and present to management a performance report which includes full identification of workload by employee, number of bookings managed, number of quotations closed.
• Must be able to provide guidance to the staff on their results through the Log Book in order for them to see weaknesses, strengths and ways on improving efficiency of their working day.
• Must be able to manage and develop excel spreadsheets and graphs to reflect KPI output for customers and staff alike.
• Must represent the Pricing Department in Management meetings to effectively communicate areas of service level performances that need attention and design and develop solutions that will increase company productivity.
• Must be able to drive motivational techniques, ideas and staff enhancements to ensure that a true team environment is being developed and maintained.
• Work with the Customer Service Manager to ensure that quotations are flowing smoothly and that both sides of the business have the correct backup in place for smooth transactions and billing follow up.
• Escalation of issues to management at both origin and local level to ensure that a customer is giving the attention required to meet timeline expectations.
• Manage all RFQ’s that are received from start to finish, including price points, RFQ completion and follow up on success or decline of the submitted RFQ.
• Regularly gain pricing options against our product listing including air, sea and road freight price points, whilst always looking at developing new consolidated products with the Product Managers.
• Maintain a KPI of 24 hour maximum turnaround in offering finished quotations to both local staff and the Global Network when requested.
• Centrally upload all RFQ’s into the Master Quote Log so we as a team can monitor and trace quotations offered by way of success.
• Ensure to work with the team in centrally managing Bi-lateral agreements to ensure that contracted rates in air and sea freight supervisor.