Freight Account Manager / Freight Forwarder - UK and Global Distribution - Bury

Freight Account Manager / Freight Forwarder - UK and Global Distribution - Bury

Salary C: up to £30K Base Plus Benefits

Our client is a major player in the UK and International Distribution Market with a large number of branches across the UK.

Job Role:

As a Freight Account Manager you will be the first point of contact for a portfolio of customers within the air and sea freight market. You will work to grow import and export activity, coordinate multiple stakeholders and develop existing relationships.

Key Responsibilities

• Act as the first point of contact for new and existing customers, providing high level customer service and operational solutions.
• Find and liaise new hauliers to maximise maximum profit share on work and build relationships with suppliers.
• Use various freight exchanges and freight platforms that we have access to.
• Quoting, booking, coordinating, managing & monitoring multi-modal Freight movements from departure to arrival ensuring timely and cost-effective delivery
• Ensure all necessary documentation is supplied.
• Handling customs clearances accurately and in a timely manner.
• Establish productive, professional relationships with key personnel both internally and externally to ensure on time delivery to customers.
• Ensure complaints or issues are resolved or escalated in a timely manner
• Invoice in a timely and precise manner, including processing invoices and immediate payments.
• Achieve customer objectives defined by company management.
• Establish productive, professional relationships with key personnel both internally and externally.
• Maintain and develop the computerised CRM system.
• Work within an existing supplier base.
• Completion of any weekly/monthly KPI reports.
• Respond and follow up any business enquiries via telephone, email, and personal visits when deemed necessary.

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Skills and Requirements

• Demonstrable experience within the freight forwarding industry
• Excellent customer service and communication skills.
• Strong negotiation and communication skills.
• Ability to build and maintain strong customer relationships.
• Detail driven and adherence to deadlines.

· Ability to work on own initiative, self-motivated and tenacious.

• Excellent team-worker with drive and enthusiasm.
• Computer literate with knowledge of all Microsoft Office applications.

· Familiarity with CRM software *desirable.

• Familiarity with Boxtop *desirable.
• Willingness to drive nationwide.
• Full UK driving licence.
• and can handle difficult situations

Apply Vicky