Freelance/ Contracted Field Engineer

Freelance/ Contracted Field Engineer

Competitive rates of pay

If you have previous IT support experience and are looking for a new challenge we have the right opportunity for you. We would love to hear from you.

We have an exciting opportunity for freelance engineer to be part of an ongoing IT Backfill project in Pembroke.

About the Role:

The engineer can spend up to 15 minutes troubleshooting the issue after which if the issue cannot be resolved, he should reassign to the appropriate support team.

A stock of small peripherals can be provided to the service bar to assist with the engineer requests. This local stock must be monitored and maintained by the service bar engineer.

Planned activities such as desk moves, etc. Can form part of the typical activities assigned to a service bar.

HEM dispatch team may request assistance from service bar engineer with troubleshooting any BAU dispatch tickets received for that location.

Job Description summary:

The SB engineer acts as the first point of contact for any issue a user may have. The user instead of reaching out to Service Desk he can ask the SB engineer for his help.

The engineer may try to solve his issue if it is Software related (e.g.Outlook signature change) or Hardware related (e.g. Laptop drivers needs to be re-installed) but the engineer must keep in mind that he should spent 15 minutes max. working on an issue and document everything in SNOW (see Ticket Handling) - because that is how his productivity is measured.

Also if the activity is out of scope for the engineer, then the engineer should inform the user which department is responsible for solving his issue (e.g Printer is not working on a specific room - This issue should be reported to facility)

In a nutshell a SB engineer acts as a VIP Service Desk agent on site- routing issues to the correct queues and helping users with simple requests, maintains a small stock and acts as a drop off point for devices.

This is a continuous project, that will require the setup of personal devices and providing support with the initial setup for the user, as well as overseeing the migration of both laptops and networks.

About You:

• An understanding on the fundamental skills of being a field engineer.
• Must have previous experience of hardware IT engineering and Network Migration.
• Decommission and Recommission