First Line Service Desk Specialist

First Line Service Desk Specialist

Location: Hybrid, Birmingham

Salary range £30,000 - £34,000 dependant on experience

Role:

My client, a global Fintech organisation is looking for a skilled Support Analyst to join their team. You will ensure all Incidents and Service requests logged and resolved contain good quality information within them to allow effective management and reporting manage incidents. You will be required to manage service requests and changes in accordance with agreed policy and procedures to agreed customer service levels.

Can you communicate both proactively and reactively with all users, resolving teams and 3rd parties? You will need to perform the Level 1 Incident actions to all Incidents before assigning to the appropriate resolver.

Responsibilities:

• Ensure that all customers receive an industry leading customer experience with each contact and any issues or complaints are escalated appropriately.
• Close all Incidents and Requests with agreement from the customer.
• Monitor the sources for new Incidents and Service Requests
• Effectively communicate with the customer, during the lifecycle of a fault/ incident.

Key Skills required:

• Degree in IT, or equivalent through experience

• Knowledge of the Microsoft platform (SQL server)

• Knowledge of Citrix, VMware, Remote Access Software or TestTrack

• Excellent verbal and written communication skills in English

• Helpdesk Support Experience

This is a great opportunity for the right candidate to progress their career.

Please apply ASAP to be considered.