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Finnish or German Speaking Customer Support

Posted 17 November 2017 by Recruitment Direct Ended

French or German speaking Customer Support

Inverclyde, Scotland

£15,600 Per year + relocation

The Partner World Contact Services team the first point of contact for our client’s Business Partners by phone, chat and e-mail.

What is the job?

  • Handle calls, chats and emails from our clients BPs and BP facing employees with detailed knowledge of Business Partner programs, websites, tools and advising on how to join.
  • Advises BPs on program benefits, levels, communities, training and certifications
  • Gives guidance on how to access pre-sales technical advice, downloads and tools.
  • Outbound call activities such as Welcome Calls on becoming a BP, profiling calls to find out more about BPs, marketing type calls to advise of an event or new promotion, and contact checking if a profile is out of date.
  • Guides BPs thoroughly through the web, to needed locations, and utilizing web based tools which are part of the BP-sites.

What we need from you:

  • Ability to communicate, with accuracy and clarity, both in verbal and written French or German and have fluent English.
  • Ability to control interactions with customers using persuasion and influencing skills.
  • Manage customer enquiries through a suite of online tools, Lotus Notes databases, SAP amongst others.

Skills, Attributes, Experience and Qualifications

  • Computer Literacy.
  • Two years’ customer service experience preferably within a Contact Centre or Retail environment.
  • Experience of working within a team.
  • Strong communication skills.
  • Proven record of success.
  • A flexible approach will be needed, as suits the changing needs of the business.

Personal Qualities

  • Ability to question processes and suggest improvements where applicable.
  • Acts with a sense of urgency to ensure deadlines are met.
  • CSR’s should have excellent communication skills. Team members are expected to communicate in native language and English with customers.
  • Clearly understands when to use teams and when to use individual contribution.
  • Continually strives for process simplification.
  • Uses effective time management principals to yield maximum productivity daily.
  • Encourages and serves as a role model for personal and professional growth.
  • Takes ownership of personal development.
  • Team player who adds value to the working environment and actively contributes at team meetings.
  • Values innovation and is creative and uses appropriate systems i.e. ideas database, In0v8 programme.

What we offer:

  • a bright, modern and exciting place to work with excellent staff facilities.
  • Monday to Friday shifts.
  • Full Time positions.
  • On-going training.
  • Great career opportunities.
  • Pension Scheme.
  • Eye Care Provision.
  • Cycle to Work Scheme.
  • Childcare Vouchers.
  • Annual reward and Recognition Ceremony.
  • Team and Company Events.
  • 28 days’ holidays (including statutory days).

Recruitment Direct is acting as a recruitment agency.

Reference: 33828529

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