Field Support Engineer

Summary

Job Description for Field Support Engineer:

There's never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you'll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career.

We're an organisation that's here to experiment and push the limits of what's possible. So, if you're keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible.

Field Support Engineer is responsible for desktop support across all NNL sites, providing fixes for incidents and requests as well as IT advice and training.

The role will provide 1st and 2nd line technical problem solving and network management and will collaborate effectively with the wider ICT function to resolve customer problems at their first point of contact wherever possible.

Main Responsibilities for Field Support Engineer:

• Support desktop, laptop and tablet computers.
• Support Fixed and mobile telephony including VOIP & Smartphones.
• Supports Operating Systems (Windows 7, 8, 10) and end point protection.
• Supports Client-side business software, including for example the Microsoft Office Suite and NNL bespoke applications.
• Supports Local area networking and equipment throughout NNL sites and facilities.
• Supports Printers and Multi-Functional Devices.
• Supports Installs, Moves and Changes including building and office change of use.
• Supports Patching of cables between switches and desktop devices.
• Supports Packaged application creation, testing and deployment.
• Supports asset management - CMDB update and maintenance.

Essential Criteria for Field Support Engineer:

• Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years' worth of UK residency).
• Demonstrable experience in technical support, engineering and troubleshooting.
• Problem solving skills using a range of sources and methods.
• Excellent communication, customer handling and inter-personal skills, via phone, face to face, IM and other remote access methods.
• Strong customer satisfaction focus.
• Ability to organise and prioritise own work to meet deadlines.
• Microsoft technologies including Office (2010, 2013, 2016), Office 365, Skype, SharePoint.
• Standard Build, Creation and Maintenance.
• Full driving license as some travel between sites will be required.
• LAN, WAN, VPN and RAS.
• SCCM administration (basic level).
• AD and O365 Administration (Account Creation, Security, Permissions).

Desirable Criteria for Field Support Engineer:

• Experience working in a secure, accredited or regulated environment.