Field IT Support Engineer

An experienced  Field IT Support Engineer is needed to join an MSP team supporting IT infrastructures for multiple clients across the region based in Brighton and Hove on a full-time basis. Experience in delivering infrastructure changes and projects would be an advantage.

The role entails working with an office-based team, utilising high-quality tools and involves regular travel to client sites in the region to support a variety of diverse IT environments. The work is varied and interesting, and their objective is to deliver good-quality outcomes for their clients. 

Candidates must be good communicators, clear thinkers, and friendly people. Broad experience is valued, especially in managing IT for organisations with 25-500+ users and varying needs.

You'll be the kind of person who can drop into a situation and improve it (leaning on your team where you need), finding resolutions and workarounds as you go. You'll enjoy the challenge of applying best practice solutions to diverse client IT environments - your clients will learn to trust you as you do. 

Key Responsibilities:

• Understand your client's IT infrastructures and make changes safely and effectively to meet their business goals
• Handle issues escalated to you from the Service Team
• Complete technical design, delivery and documentation of projects and infrastructures for your clients

Required Skills:

• Ability to work on your own initiative as well as support the team
• Good communications skills
• Ability to problem solve in a logical manner
• Be efficient, well-organised, and able to prioritise
• Able to manage projects, update stakeholders, and manage risk
• Full Driving Licence

Experience:

• Minimum 3 years of experience managing, changing, and operating IT infrastructures for organisations with 25-500 IT users
• Cloud services such as Microsoft 365, operating/delivering modern workplace services and tools

We also value the following experience:

• Virtual Apps and Desktops (Citrix, Microsoft)
• Microsoft Exchange (all supported versions)
• Microsoft Active Directory/Authentication
• Virtualisation knowledge - Hyper-V/XenServer /VMWare
• Local and wide-area networking
• Administering database systems such as Microsoft SQL Server
• Maths and English qualifications equivalent to GCSE C or above.
• CompTIA qualifications, past apprenticeship success
• Vendor qualifications from Microsoft, Citrix, Sophos, Cisco, Veeam

Benefits:

• Friendly environment
• Varied challenges

Sounds interesting? Click the APPLY button to send your CV for immediate consideration.

Candidates with previous experience or job titles including; 3rd Line Support Engineer, IT Support Engineer, IT Project Engineer, 2nd Line Support, 2nd Line IT Technician, 2nd Line Service Engineer and IT Engineer may also be considered.

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