Export Coordinator

• Prepare and process customer quotations and orders for non-UK customers.
• Complete all necessary paperwork and documents for international order shipment and clearance.
• Maintain accurate and up-to-date shipping records.
• Route shipments in accordance with company policies and monitor them throughout their journey.
• Plan, execute, coordinate, and optimise daily exports.
• Liaise with external hauliers for sea, air, and road freight, providing necessary shipping instructions.
• Create and distribute a complete set of shipping documents.
• Monitor timelines throughout the transport planning, loading, and execution process, including shipment tracking.
• Manage claims through the internal Quality Management System.
• Process orders with a ‘right first time’ mentality.
• Act as the customer’s internal advocate, managing expectations and effectively communicating in common language.
• Handle customer queries and liaise with internal departments to resolve issues from start to finish.
• Maintain ownership of identified customer accounts, including handling complaints.
• Check technical information and pricing against data sheets and costing models.
• Maintain records to the highest standard in line with regulatory and company standards..
• Work in a fast-paced environment, adhering to departmental KPIs.
• Report customer or system issues to the Regional Accounts Team Leader promptly.
• Collaborate with Marketing, Technical Services, Operations, and Manufacturing to coordinate and drive activities.
• Serve as a point of escalation and customer liaison on behalf of the department/customer.

• Proven experience in export coordination or a similar role.
• Familiarity with international shipping documentation and regulations.
• Strong organisational skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to work under pressure and meet deadlines.
• Proficiency in using IT systems for order processing and shipment tracking.
• A commitment to safety and compliance with health and safety regulations.

• Competitive salary.
• Opportunity to work in a dynamic and international environment.
• Exposure to continuous business improvement processes.
• Being part of a company that values safety and customer service.
• Opportunity for a permanent placement

To apply for the Export Coordinator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.