Do you have a steady career history within customer service? Have you previously worked within a contact centre environment?
Working for a world leading Facilities Company based in Greater Manchester who are passionate and successful in their field. If you are looking for a fulfilling customer service role this is the job for you.
Taking inbound calls from clients
Working to SLA's
Proactively answering customer's faults and queries in the first instance
Actively finding a resolution
If you are unable to resolve the problem ensure it is dealt with until a satisfactory conclusion is reached
Taking ownership of problems
Being helpful and courteous at all times
Liaising with other departments
Processing documentation accurately
Confident in dealing with complaints
Participate in team meetings and put forward new ideas
Experience & Skills
Previous experience within a Customer Service Contact Centre (i.e. specifically customer service rather than a sales team) is essential, together with knowledge of Word, Excel and Outlook. Must have excellent communication skills both written and verbally
Good grammatical and numerical skills. Use of a system called Maximo would be advantageous but is not essential
Shifts are the hours of 4.30pm to 12.30am (37.5 hours per week) on a rolling rota basis working 6 days on and 3 days off.
Salary & Benefits
In return for your hard work and commitment a salary of £20,000 to £21,000 per annum is offered and benefits include Private Healthcare, parking on first come first serve basis and 26 days holidays
If you believe this is the role for you, and have the relevant experience, please apply below
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