Estate Team Operative/Security Officer - Middlewood Locks

Purpose of the Role

As a key member of the Middlewood Locks Estate team you will be responsible as a team member assigned to our client’s site; the protection of our client’s premises, maintaining high presentation standards of the site assets, personnel and visitors are the key priority.

Key Responsibilities

• Carry out security operations in accordance with Middlewood Locks Estate team Policies and Instructions, providing excellent customer service to ensure a safe and secure living environment.

• Conduct high visibility patrolling to deter illegal activity, anti-social behaviour and vandalism.

• Assist with emergency response and business continuity plans for fire alarm activations, power failure, bomb threats and other such incidents, including escalation to out of hour’s providers.

• Provide first response assistance, communication and support with first aid incidents.

• Respond to alarms and investigate disturbances, providing a written report on all incidents.

• Monitor building entrances to maintain security and prevent unauthorised persons tailgating.

• Prevent unauthorised parking and also advertising agencies leaflet dropping in all buildings.

• Write a daily report of activities and incidents e.g. equipment or property damage, theft, presence of unauthorised persons and alarms, passing reports to Security Supervisor at the end of duties.

• Mixing with residents, visitors and employees to act as a visible deterrent against crime and inappropriate behaviour, calling emergency services as appropriate if assistance is required.

• Providing support to Middlewood Locks residents and visitors guiding or escorting as needed.

• Warning individuals of estate regulation violations, managing resultant situations appropriately.

• Participate in training sessions to ensure and understanding of incidents that may occur on site.

• Working in collaboration with the Police and Safer Neighbourhood Teams.

• To assist in the management and issuance of all permits to work and access around site.

• Embrace the Middlewood Locks vision and values and their delivery into all building services, fully integrating such vision and values and incorporating aspirations of clients and stakeholders.

• Undertake any other duty as requested by the Line Manager or acting Line Manager as might be reasonably expected or required, including assistance with ad-hoc projects.

Skills, Knowledge and Experience

Essential

• Has a proactive and can-do attitude.

• Possess SIA, CCTV license.

• Excellent report writing skills and attention to detail.

• Excellent communication skills.

Desirable

• NVQ Level 2 in Security Services, Customer Services or similar.

• Possesses a CCTV Operator SIA License.

Behavioural Competencies

MWL Competencies

• Service Excellence

• Team Working

• Effective Communication

• Developing Self & Others

• Personal Integrity

• Business Alignment

• Financial Responsibility

• Impact & Influencing

• Results Orientated

Working Hours - 36 hours average 

Salary - £11.68/ph 

#LI-DNI

Please see our Benefits Booklet for more information.