What you’ll be doing
As an Estate Manager you’ll be customer focused, flexible, have a strong passion for older people’s rights and independence and reflect our shared values in your day-to-day activities.
- Connect with residents, helping them access health and social services, and encourage inclusion in social events
- Help new residents settle into their homes in a positive and respectful way
- Manage contractors in an honest and proactive manner to ensure homes are well maintained, and repairs are completed to a high standard and in a timely manner
- Be courageous in ensuring the smooth running of the estate
Who we need
You do not need to have previous estate or housing experience as we’ll provide an in-depth training programme covering all aspects of estate practice.
We need people who share our values, people who are friendly, customer focused, calm and have the ability to work with a wide range of people. Being well organised and computer literate is essential.
Who we are
Hanover employs more than 900 people throughout England. We are an inclusive employer and our investment in you is recognised by the Gold Standard award for Investors in People.
At Hanover we believe in values. We are Honest, Connected, Positive, Courageous, Respectful and Inclusive. We believe our people should be proud of the work they do making a difference to society and our customers.
What we offer
We believe in supporting you, and have a range of lifestyle benefits to ensure a good work-life balance, and a positive sense of wellbeing. Our attractive packages include:
- 25 days annual leave (excluding bank holidays) and 1.5 company allocated days (pro rata for part time staff)
- The option to take up to 10 days unpaid leave per year (pro rata for part time staff)
- Contributory pension scheme, with employer contributions and non-contributory life assurance
- Family friendly policies including enhanced maternity and paternity pay, childcare vouchers and flexible working patterns
- A commitment to growing you through training and individual development plans
About the role
- 35 hours per week, Monday to Friday
- Location: Charles Ponsonby House, 21 Osberton Road, Oxford, OX2 7PQ
- Closing date: 23 January 2018
- Interview date: 5 February 2018
- This is a non-residential post, however, there is the option to take this post as a residential post and live on site. The accommodation available is a one bedroom flat at a rent of £313.80 per month, which is payable from salary.
- Employment is subject to a satisfactory Enhanced Disclosure from the Disclosure and Barring Service (DBS)
Hanover is currently going through a period of organisational change and this position may be reviewed in 2018/2019.
- Communication Skills
- Computer Literate
- Customer Service
- Friendly Personality