Estate Manager - Paddington Gardens

Purpose of the Role

A customer facing role taking responsibility for delivery of all site-based services pertaining to the management of Paddington Gardens. The Estate Manager will act as Managing Agent interface and manage the site team including concierge, security, service yard officer for this unique residential-led mixed use development.

Key Responsibilities

Ensure that Paddington Gardens is managed in a proactive and customer focused manner which exceeds client and occupant expectations and is ahead of benchmarked estates in terms of the services and value that it offers.

Oversee and be responsible for the delivery of the property & estate management function by the Paddington Gardens Management team.

Develop, implement and maintain management systems for all buildings, facilities and estate areas.

Oversee conformity with the Paddington Gardens development S.106 agreements including implementation of the London Living Wage, local employment requirements and sustainability measures in all relevant contractual arrangements.

Ensure compliance with the Property Management Agreement, KPIs, industry best practices and statutory obligations, and Savills Property Management Policies and Procedures.

Develop and maintain good relations with all Paddington Garden stakeholders, including the Developer, Landlord, Housing Association, hotel and school any Resident Association, commercial liaison or other organisations.

Manage the in-house team and outsourced service providers to ensure Concierge services, Security, Cleaning, Landscaping, Maintenance and Repairs are coordinated, adhering to required specification in O&M manuals where applicable; and in conjunction with or support from relevant Savills HR, Finance, Procurement, Technical, Sustainability or other departments as may be required.

Support and contribute to occupiers (residential and commercial) communications channels as required.

Understand and ensure adherence to, on behalf of the Landlord and Tenants, the obligations within the occupier (residential and commercial) lease agreements.

Liaise with Westminster City Council, Police and other emergency services to ensure emergency response plans are up to date and relevant to the needs of Paddington Gardens

Lead on the sustainability agenda, maintain positive dialogue with Sustainability organisations and ensure Sustainability is given a high priority in all Paddington Gardens Estate management decisions

Carry out any reasonable duties as required by the Savills Residential Management team.

Team

To lead, manage and develop the Paddington Gardens Management team.

Carry out the line management responsibilities including setting objectives, identifying training needs, performance reviews, and salary recommendations for those director reports of the Management Team.

Develop the site team to ensure excellent customer focused service delivery.

Set the policy for recruitment of team members and appointment of contractors, recognising s106 obligations.

To ensure at all times that you and the team have the resources, support and advice needed to deliver a consistently excellent service.

Finance

To be responsible, with Savills UK management team and departmental leads, for all financial matters regarding the operational management of Paddington Gardens, including the oversight and input to the Service Charge budget development and Managing Agent financial obligations.

Support the finance team with regard to invoicing including service charge, rents and credit control and including overview of management accounts, where appropriate in conjunction with client requirements and the Property Management Agreement.

Coordinate and review the service charge budgets and reconciliation packs in conjunction with the Surveyor and ensure benchmarks against competitors and recommend budgets for approval.

To oversee Arrears Reports for both property accounting and corporate accounting, ensure the accounting teams are supported in the recovery of debt and that any action taken is agreed with the Client as required.

Health & Safety

To have overall responsibility for Health & Safety and Environmental procedures at Paddington Gardens and ensure these policies are adhered to throughout all levels of the organisation and that every incident and accident is fully recorded, reported (including to insurers) and investigated and any remedial measures diligently attended to.

Ensure all agreed Savills H&S policies and procedures are implemented and adhered to at all times; in conjunction with any client specific requirements as may be required.

Establish emergency procedures and safe working practices to ensure as far as is reasonably practicable, the health and safety of all residents, occupiers, visitors, members of the public and Paddington Gardens Management’s employees and service providers.

Client Relationship Management

To develop excellent relationships with representatives of the client(s) and their advisers, inputting upon reporting to the client(s) on all aspects of the management of the property as required through written reports and at site meetings in addition to ad-hoc communication as required.

To understand the Client’s objectives and create property management plans to enable Savills to support those objectives.

To understand and successfully implement Savills’ obligations within the Property Management Agreement, including continual identification of areas for improvement.

To communicate and liaise with all residents, occupiers and in addition, to solicit feedback on the Paddington Gardens Management Team’s performance through informal and formal communications to ensure an ethos of continual improvement and customer satisfaction.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation.

Working Hours - 9am-5pm Monday- Friday 

Salary - £50,000 - £55,000 dependant on experience 

Please see our Benefits Booklet for more information.