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ERP Support Manager - IFS Application

Posted 21 February by Cyberteam Easy Apply Featured Ended

ERP Support Manager - IFS application

ERP Support Manager required for my global Teddington based client to manage ERP support for the IFS application and its connected systems to provide consistent and good quality services.

Responsibilities and Accountabilities

- Service Desk Management
o Monitor and present Service Status (are we providing good service? RAG lights?)
o Design and Report KPI matrix
o Ensure Service coverage (hours and geographical)
o Managing hybrid support model (internal, contractor and third party supplier)
o Establish and run efficient triage process
o Establish and run efficient escalation process
o Change Requests management
o Shift to left - First line support done by service desk instead of ERP team
o Self-service, what can be done to allow users self-service?
o Define necessary approval processes
o Establishing Service Catalogue and other necessary processes to effectively management Service Desk for ERP team
o Liaise with internal and external suppliers to resolve ERP related issues

- IFS G Cases review
- IFS patching management
- Internal Release Management
- Production and Non Production environment management
- Resource Management
o Support
o Project
o Internal Improvement
o Contractor management
- Supplier Management
o Contract/IA/PO/Invoice/Supplier Relationship
- Knowledge Management
o FAQ/Training material/WIs for end users
o Internal knowledge base
- Line Management
- Transition Projects to BAU support
- Support business in improving existing IFS processes
- GDPR/Segregation of Duty

Required Knowledge, Experience and Technical Skills

• Experienced in managing application support
• Experienced in IFS application
• Experienced in line management and able to lead and motivate the team
• Familiar with project live cycle
• Advanced knowledge in MS Excel and MS Project.
• Excellent Stakeholder management skills and experience working with a wide range of people and roles

This is a fantastic opportunity to join one of the largest companies in the industry so please apply immediately.

Required skills

  • Application Support
  • ERP
  • IFS
  • Line Management

Reference: 34521395

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