ecommerce advisor

An exciting opportunity has arisen for an Ecommerce Advisor occasionally working nights within the Customer Service department of a leading retail company. We are seeking an enthusiastic individual with a passion for providing excellent customer service and a keen interest in the digital retail landscape.

Client Details

Our client is a prominent player in the retail industry with a workforce of over 500 employees. With a reputation for delivering exceptional customer service, this company operates primarily in the online retail space, offering a diverse range of products to a wide customer base.

Description

• Respond to customer queries via email, chat, and social media platforms.
• Provide advice and guidance on product selection and availability.
• Process online orders and handle any issues relating to delivery or returns.
• Use a variety of digital tools to enhance the customer experience.
• Develop a deep understanding of the product range to better assist customers.
• Provide feedback to the wider team on customer needs and trends.
• Work with the team to resolve any issues that may arise during the night shift.
• Uphold the company's commitment to delivering exceptional customer service at all times.

Profile

A successful Ecommerce Advisor (Nights) should have:

• A strong interest in the retail industry and ecommerce.
• Excellent communication skills, both written and verbal.
• The ability to work independently and as part of a team.
• Experience in a customer-facing role, preferably within an online retail environment.
• Knowledge of digital tools and platforms used in ecommerce.
• Strong problem-solving abilities and a customer-focused approach.

Job Offer

• An annual salary range of £19,800 - £24,200.
• The opportunity to work in a vibrant and forward-thinking retail company.
• A supportive team environment with a focus on personal development.
• A comprehensive benefits package.
• A unique night shift role in the ecommerce sector.

We encourage all interested candidates who meet the job requirements to apply for this exciting opportunity.