Disrepair Surveyor

Adecco are delighted to be supporting a highly regarded London Borough Council in their search for Disrepair Surveyors. Due to internal promotion, a rare opportunity has arisen to join a fantastic team.

Reporting to the Repairs Manager / Voids and Lettings Manager, you will be part of the surveying team supporting the residents within the borough.

Job Purpose:

1. To offer a resolution focused surveying service providing excellent customer service at every stage to enhance the reputation of the Brent Housing property service.

2. To deliver a comprehensive technical surveying function incorporating diagnosis, specification, ordering, supervision and communication in order to maximise effectiveness and financial performance.

3. Strong contractor management, to ensure that performance levels are maintained and early escalation of issues to ensure they are resolved promptly and in line with contractual obligations.

Responsibilities:

1. Provide a proactive and commercially focussed service to customers, achieving customer satisfaction levels, service standards and KPIs.

2. Ensure all contractors are working to organisation standards to achieve the required results for the customer. Customer experience to be the highest priority and acting quickly when things go wrong, taking ownership and accountability to put things right through collaborative working, clear communication and keeping accurate records.

3. Building strong and positive relationships with contractors and colleagues across the business, enhancing our reputation for delivering a service that strives to get things 'right first time' and understanding how the part we play fits into the wider organisational goals.

4. Carrying out audits and post-inspections to make sure we're satisfied with the quality and condition of work, in adherence to legislation and statutory compliance. Quickly address and resolve any work or conditions that have fallen short of our standards.

Requirements:

1. HNC, HND, BTEC HND or higher, in a building discipline, or over 5 years hands on experience of related repairs surveying/ construction from a trade background.

2. Evidence of continuing professional development.

Experience:

1. Relative experience of building maintenance in a local authority or other registered social landlord.

2. Experience of developing excellent relationships with customers, members and colleagues in all services and agencies, understanding of different roles in promoting successful service outcomes.

3. Experience of working to strict deadlines within a busy multi agency setting.

4. Experience in the management and administration of domestic building repairs.