Dispatcher

Role Title: Dispatcher
Location: Gatwick Airport
Reports To: Duty Manager Hours:
Shift System: 37.5 hours per week 4 On 4 Off

Dispatcher Role Purpose: Coordination of all functions required, enabling the safe, on-time departure of aircraft within their scheduled turnaround times in accordance with the Ground Operations Manual or other airlines Ground Handling Manuals. To be part of a dynamic team in daily operations, responsible for ensuring the airline products are delivered consistently and in line with service level standards set for both on-time and station performance.

Dispatcher Role:
• Responsible for a safe, secure & correct aircraft arrival/departure from its parking stand to push back. This includes overseeing the safety of the entire operation on the ramp area, involving all staff and third parties.
• Delivering high standards of On-Time Performance (OTP) and ensuring that company timelines for turnarounds are met in compliance with the Time Precision Scale.
• Comply with directives set by both DFT & CAA.
• Coordinating the safe and timely delivery of all services to the aircraft at the request of the crew or engineers.
• Responsible for ensuring that a FOD check has been completed before arrival and the aircraft guidance system is activated if safe to do so (If Applicable).
• Foster and enhance the relationships between staff, the airport and contracted service providers to deliver outstanding customer service.
• Responsible for ensuring airline products are delivered consistently to demanding service level standards and on time performance standards.
• Assisting with disruption management and communicating the status of the aircraft they are responsible for.
• To understand delay coding and use it effectively, passing any delays to the Load Control Department.
• Ops and Load Control Oversight. Loadsheet preparation.
• You will read and sign the latest SOP’s and memos.
• Be Presentable/Neat and tidy at all times.
• You will be expected to uptake normal ramp duties when not dispatching

Dispatcher Essential Skills/Experience:
• You will be well organised, have meticulous attention to detail and accuracy, be able to work on your own initiative to specific deadlines and have the ability to recognise and deal with challenges promptly and efficiently.
• You will have the ability to work within a pressurised environment and be flexible enough to adapt to changing demands/circumstances.
• You will be a team player with strong interpersonal skills.
• You will have ability to influence, negotiate and communicate effectively at all levels.
• Be well organised with good attention to detail.
• Be proactive in approach to all responsibilities with the ability to work on your own initiative and to specific deadlines.
• Ability to recognise and deal with challenges promptly and efficiently.
• Demonstrates qualities of self-motivation and professionalism, with the ability and willingness to take on extra responsibility.
• Proven ability to work under pressure and tight deadlines.
• Excellent interpersonal and communication skills.
• Flexible approach to working hours as necessary.

Dispatcher Desirable Skills/Experience:
• Basic IT Skills • An interest in Aviation
• Good Numeracy Skills Professional and/or regulatory requirements:
• Clear Police check and Drivers Licence
• Full 5 year History
• References

All about you:
Friendly, approachable, keen to support your colleagues and the Company wherever possible and beyond the requirements of your role. You will take pride in delivering a high level of customer service both internal and external and be willing and able to adapt to change. A supporter of our VALUES both internally and externally is paramount to you succeeding within our Company.