Dispatch Operator - Force Contact, Crime and Operations Branch

Can you handle it?

Policing is not simply a job for police officers. It actually requires a large multi-disciplined team, working together and making best use of the skills and resources available.

Our offer

The contact management team at Greater Manchester Police respond to 2 million calls for help annually. As a part of our team you will demonstrate compassion, resilience, respect, problem solving and teamwork.

As a Dispatch Operator you will work as part of a team to deploy officers to incidents, manage the incident summary queue with divisional supervision, monitor and manage the radio and provide ongoing backup and support to officers to ensure that they have all the relevant information when attending an incident.

You will monitor the welfare of all officers by responding to radio transmissions and carrying out periodic checks on officers despatched to incidents together with carrying out incident background checks using PNC and other GMP resources and inform operational officers of the findings and any bail terms as well as providing a high level of customer service.

Rewards

We are looking for flexible people who can work shifts. This will be rewarded with market beating enhancements to pay and generous annual leave entitlement.

In addition to making a difference to the people of Greater Manchester, you will receive extensive training giving you the knowledge you will need to effectively manage contact.

How do I apply?

Our aim is to recruit talented people with a diverse range of skills and experiences and welcome applications from all sections of the community.

Please upload your CV within the CV upload section of the application form.

Within your CV please answer the following questions in no more than 300 words per each question:

- Provide examples of your past experiences working in a busy Customer Services environment. (300 words)

- Give an example of a time when you have been required to gather comprehensive information, and how you have accurately recorded this information. (300 words)

- Describe a time when you have worked as part of a team to achieve a specific goal. What did you do and why? (300 words)

Successful candidates will be invited to attend an Assessment commencing June 2024. Specific dates TBC.

Please note, if appointed, the initial training course will be four weeks Monday to Friday (0800-1600hrs) followed by mentoring on a 24/7 shift basis. No leave will be granted/accepted during the training period.

These posts are based at Force Headquarters, Northampton Rd, Manchester, M40 5BP and Claytonbrook Operational Communications Room, 2 Claytonbrook Road, Openshaw M11 1PP.

These posts attract 20% shift allowance and 14.90% weekend enhancement. The basic salary is £24,921 p/a, along with added allowances, however, please note that shift allowances and weekend enhancements are not payable during the initial training period.

We are committed to ensuring that the diverse make up of our workforce is reflective of the communities we serve. We encourage and welcome applications from all backgrounds and all of our communities, particularly from black, Asian and minority ethnic groups (BAME) who are currently under-represented. All applications are judged on merit.

To apply for this role you must have a good record of attendance, at least during the last two years.

The successful candidate has the opportunity to join GMP’s Sports and Social Club. For a nominal monthly sum, a wide range of activities are available such as indoor football, tennis, squash and badminton as well as an extensive gymnasium. There is also bar and restaurant facilities with function rooms that can be hired for private events.

Discounts are also available for cinema and theatre tickets.

Other benefits include Blue Light discounts from many high street retailers and a Credit Union which offers financial products exclusively to the Police Family.

A local Government Pension Scheme.

Shift work and work life balance.

Wellness programmes.

Cycle to work scheme.

Car lease scheme.

Most locations have free parking available.