Director of Operations

Director of Operations Job brief

We are looking for an experienced Director of Operations/Head of Operations to organise and oversee the daily operations of our company. You will be the one to ensure that our business is well-coordinated and productive by managing its procedures and ensuring we implement strategy in line with our company vision & goals.

The area of responsibility for this role is very wide and thus requires thorough knowledge of various company processes. The ideal candidate must be competent and able to plan many different kinds of operational activities. The successful candidate must be an excellent leader who can discover the most efficient ways to run the business, and work collaboratively with other senior stakeholders in order to do so.

The goal is to safeguard and augment the efficiency of the company’s operations to facilitate accelerating development and long-term success.

Director of Operations Responsibilities include:

• Liaising with board to make decisions for operational activities and set strategic goals
• Planning and monitoring the day-to-day running of business to ensure smooth progress
• Supervising staff from different departments and provide constructive feedback
• Owning the relationship with our technology partner to improve efficiency, and implement transformative changes for the business operation
• Working alongside our business growth & marketing consultants, to ensure the team work in line with our company vision
• Ownership of our customer experience programme outcomes.
• Liaise with colleagues to make decisions for operational activities and set strategic goals
• Plan and monitor the day-to-day running of business to ensure smooth progress
• Supervise staff from different departments and provide constructive feedback
• Evaluate regularly the efficiency of business procedures according to organisational objectives and apply improvements & in line with company direction & vision
• Work with FD to review financial information and adjust operational budgets to promote profitability
• Revise and/or formulate policies and promote their implementation
• Manage relationships/agreements with external partners/vendors
• Evaluate overall performance by gathering, analysing and interpreting data and metrics
• Ensure that the company runs with legality and conformity to established regulations

Director of Operations Requirements and skills

• Proven experience as Director of Operations or equivalent position
• Excellent organisational and leadership abilities
• Previous experience within the property sector, ideally within lettings
• Outstanding communication and people skills
• Knowledge of industry’s legal rules and guidelines
• In depth knowledge of diverse business functions and principles (e.g. finance, customer service etc.)
• Working knowledge of data analysis and performance/operation metrics
• Familiarity with MS Office and various business software (e.g. ERP, CRM)
• Property Qualification - ARLA, Rics or equivalent
• Ideally experienced within lettings sector, or estate agency.