Director of Information Technology

We are looking for a Hospitality Systems experienced Director of Information Technology for the Doyle Collection, a carefully curated collection of eight Irish family-owned luxury and urban hotels located across the world. Knowledge of hotel systems is required.

Purpose: To ensure all Doyle Collection technology capabilities are performing optimally and effectively support our business strategy. The candidate will be responsible for the successful execution of all technology enabled projects, products, and services. This includes understanding the detailed business functions as well as technology project design, implementation, hardware, software, cyber security, staffing, maintenance, network enhancement, and property support. This role interviews, trains, supervises, counsels, schedules and evaluates staff.

Responsibilities:

• Understand company business needs and how technology improves Doyle’s competitive advantage
• Provide IT project direction and leadership
• Serve as the subject matter expert to other internal departments in their selection and implementation of appropriate technology solutions including leading all hardware and software planning and execution for the organization
• Lead the business functions in automation and innovation projects in ways that obtain buy-in and resource commitments
• Ensure confidentiality, compliance, and reliability of all corporate, client, and customer data, proprietary systems, and intellectual property
• Ensure the team is focused on providing excellence in guest service in all areas
• Attract, develop and retain talent that can meet the operational needs of the company and that exhibit its core values
• Extensive understanding on regulatory, GDPR, PCI and other compliance related requirements and controls; creation and adherence of processes to align accordingly
• Collaboration and extensive communication with property leadership team on enterprise and property projects as well as IT operations
• Ensure all systems are monitored, functioning and patched accordingly
• Plan and lead system audits of technologies implemented
• Implement disaster recovery, back-up procedures and information security and control structures
• Recommend information technology strategies, policies and procedures
• Prepare the annual budget, schedules, and expenditures; analyze variances, and initiate corrective action as needed
• Work with hotel leadership teams to develop three year rolling IT Capital Expenditure plans
• Manage and negotiate third party vendor contracts and relationships
• Review and approve all contracts and purchasing agreements relating to technologies
• Ensure projects are successfully implemented to optimize business performance
• Ensure project progress, risks and issues are escalated for discussion to the appropriate stakeholders for resolution
• Create detailed work plans which identifies and sequences the activities needed to successfully complete technology projects
• Prepare processes, policies, and standards related to the effective use of technology implemented to ensure continued quality of systems, data and business performance

Requirements:

• Strong current working knowledge of systems architecture, system design, hardware, payment gateways, transactional website development, information management, help desk, security design, PCI compliance, networks, and reporting
• Strong current working knowledge of relevant hospitality related technologies, including integrated hospitality platforms, PMS, POS, booking engines, sales force automation, call centers, telecom, credit card payment processing, transactional websites
• Previous management experience (managed a team of at least 3 to 5 resources)
• Project management experience in successfully delivering complex technology solutions in the hospitality industry
• Experience developing relationships with and ensuring the appropriate participation of key client stakeholders and client executives
• Experience in project lifecycles from business case development to final delivery, oversight of project teams as they gather functional and technical requirements, project timelines, status reports, issues/risks lists, and deployment

The benefits of working with The Doyle Collection

• 28 days of holiday including public holidays; increasing to 33 with length of service
• Training programmes dedicated to your personal and professional development
• Free meals on duty and all day tea and coffee for the caffeine lovers
• Discounted hotel rooms in the UK, Ireland and USA for you, your family and friends
• 50% off food when dining with The Doyle Collection
• Give back with CSR activities
• Reward and recognition programmes (earn bonuses, restaurant meals, overnight stays and extra days off!)
• Save money with our Cycle to Work scheme and plan for your future with our pension
• Staff summer parties, Christmas parties and team get togethers
• Plus more ..

The Doyle Collection

The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.

We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.