Digital Receptionist

BMW/MINI Division is looking to grow our Digital Reception Team and recruit the very finest Receptionist team in the UK!

Being the first point of contact for every single one of our 'family' of customers makes this simply one of the most demanding and important roles in our business.

You'll definitely need a clear and confident telephone manner – and be someone with warmth, real charisma and the ability to shine.

This role is working predominately from home with 1 day per week working from our office based at Grove Park, Leicester.  We are looking for someone who is therefore a commutable distance to the dealership. 

Your primary responsibilities will be to answer incoming calls, correctly qualify; transfer / send a message to the correct colleague and delivering a great customer experience in the process.

About You

You will be customer focused, a team player and always aiming to be the best. You will have a flair for talking and engaging with internal and external customers over the phone.

It is also important for you to have a quiet place to work from at home, a good broadband connection and be a self-motivator. All equipment will be provided for you.

Organised, disciplined and flexible, you'll share our 'can do' approach to life, and relish being part of a team covering our phones 7 days a week.

Previous experience would be advantageous but not necessary as full training will be provided. We've never been busier and so you will work 40 hours per week between the hours of 8am – 6pm Monday to Friday with a full 1 in 3 weekend rota (with time off in lieu).

You will be required to work from the office during the initial 4 week training program at our Leicester office based on Grove Park, Enderby.

Training to commence in April 2024.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work
• Business social events

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.