Digital Project Manager / Digital Operations Exec

Digital Project Manager / Digital Operations Exec

With over 125 years of British heritage in the arts and crafts space, we take pride in our legacy as a leader in the digital marketplace platform. We have established a strong presence and continue to innovate in our field. Join us as a Digital Project Manager / Digital Development Executive to contribute to our ongoing success.

Role Overview:

Working closely with the Digital Development Manager, you will play a pivotal role as the first point of contact for all Group development work on our brand websites. Your responsibilities will include triaging on-site bugs, managing resolutions with technical partners, and collaborating with the Digital Development Manager and Head of Digital to enhance our brand websites. Your work will involve devising, briefing, delivering, and testing solutions to improve the consumer experience.

Key Responsibilities:

• Digital Development: Collaborate with stakeholders to identify pain points on our brand websites and work on devising, briefing, delivering, and testing solutions to enhance the consumer experience.
• Bug Management: Maintain a comprehensive list of site bugs, working closely with the Digital Development Manager to incorporate them into the development roadmap for resolution.
• Access and Data Management: Manage user access and data across all digital systems, ensuring compliance with policies and governance.
• Supplier Management: Monitor and manage contractual and payment operations for all digital suppliers.
• Super-User: Become the business super-user for key digital systems, including Solidus, Contentful, Adyen, Google Analytics, or equivalent replacements.
• Training: Support the development of digital skills by organizing training sessions.
• Influencing: Effectively influence all brand stakeholders to ensure adherence to processes across the Group's digital landscape.

Qualifications and Experience:

• Experience in a similar digital role, supporting digital development in a brand-led business, particularly focused on websites.
• Digital Project Management experience, including handling tickets, bug fixes, updating developers, and collaborating with QA teams on testing.
• Understanding of the software development lifecycle.
• The ability to work at a fast pace while managing multiple priorities effectively.
• Exceptional organizational skills, ensuring all contractual and payment deadlines are met, seeking necessary approvals in a timely manner.
• Outstanding communication skills, with the ability to professionally discuss needs, resolutions, and priority ordering with multiple stakeholders who may have differing views